What are the responsibilities and job description for the Director of Engineering position at Ithaka Hospitality Partners - Montgomery?

Job Description

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Director of Engineering to join our leadership team at Elevation Convening Center & Hotel in Montgomery, Alabama, overseeing a 99-Room purpose-driven luxury hotel.

Job Summary

The Director of Engineering will oversee and manage maintenance operations for the hotel, including tasks such as refrigeration, heating, plumbing, electricity and more, while ensuring compliance with required standards. They will lead their team to ensure each guest encounters a world-class facility which, combined with luxury service, will contribute to creating memorable guest experiences. This position reports to the General Manager.

Key Responsibilities

Operational Oversight

Supervise maintenance operations for the Hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, guest rooms, A / H units, ice machines, swimming pool and area, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, grease traps, trash compactors, etc.
Oversee and direct landscaping service providers.
Meets with architects to discuss blueprints, contacts contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work.
Develops and maintains an ongoing maintenance program.
Provide instruction and / or guidance for guest and employee safety in fire or other emergency situations.
Monitor and ensure that the Engineering staff performs their job functions to the hotel's expected level of service.
Assist the Engineering Staff whenever necessary in performing all job functions.
Ensures all projects are completed according to specifications and are completed on time.
Aids and instructs craftsmen in scheduling work, ordering material, and completing assignments by a specified date.
Accommodate all guest requests in an accurate and efficient manner and follow up within ten minutes.
Assuming the duties and responsibilities of Manager on Duty when assigned.

Guest Satisfaction

Regularly interact with team members and guests to ensure expectations are met or exceeded.

Address guest concerns promptly and effectively, ensuring high satisfaction levels.

Monitor and respond to guest reviews from personal interactions, guest surveys and social media.

Accommodate all guest requests in an accurate and efficient manner and follow up within ten minutes.

Works closely with Executive Housekeeper and Front Office Manager to ensure coordination of activities.

Training & Development

Conduct daily team huddles to communicate operational flows, expectations, and updates.

Organize monthly departmental meetings to discuss performance and upcoming goals.

Train and mentor engineering staff to deliver exceptional service and achieve operational goals.

Financial Management

Oversee engineering and utilities budgets, ensuring alignment with financial goals.

Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.

Monitor and maintain cleanliness and working conditions of equipment and supplies.

Ensure supplies are ordered with accurate usage factors and are received in a timely manner.

Ensure payroll forecasts are accurately completed and submitted in a timely manner.

Daily review, correction and evaluation of payroll hours from previous day in order to reduce / eliminate possible overtime for staff.

Quality Assurance

Establishes and maintains cost control systems for staffing, cleaning supplies, maintenance parts, maintenance supplies inventories, and purchasing programs.

Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

Monitor health and safety regulations, ensuring compliance with local and hotel standards.

Consistently seeks better ways of doing business (better quality, less expensive, environmentally friendlier, faster processes, etc.)

Flexibility

Be available to work nights, weekends, and holidays based on event schedules.

Adapt to last-minute changes or challenges during events, ensuring smooth operations.

Perform other related duties as assigned.

Software Knowledge

Proficient in using KYC for hotel optimization.

Utilize ADP for labor management and employee relations.

Qualifications

Experience :

Required to have previous Engineering / Maintenance management experience.

Education :

High school diploma or equivalent is required.

Skills :

High level of problem-solving.

The ability to react quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.

Excellent written and verbal communication skills.

Excellent organizational skills and attention to detail.

Proficient in Microsoft Office Suite and other software required to perform the job.

Technical Knowledge :

HVAC experience is required.

Physical Requirements :

Prolonged periods of walking, standing, and sitting.

Must be able to lift up to 75 pounds at times.

Working Conditions :

Fast-paced and dynamic environment requiring quick thinking and adaptability.

Must be able to work on your feet for long periods of time.

Fast paced movements are required to go from one part of the hotel to another.

Must be able to move, pull, carry, or lift at least 35 pounds.

Occasionally kneel, bend, crouch and climb as required.

Must be able to stand, walk, lift, bend and climb stairs for long periods of time.

Must be able to work in tight spaces, extremely cold and extremely hot environments.

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts.

We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management

and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee : ______________________________ Date : _______________

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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