What are the responsibilities and job description for the Director of Operations position at Ithaka Hospitality Partners - Montgomery?
Job Description
Job Description
Join Ithaka Hospitality Partners in shaping the future of our industry through innovative leadership and excellence in service. We are seeking a visionary Director of Operations to lead and oversee total hotel operations for our Montgomery property, including a 99-room hotel, a full-service restaurant, a Grab & Go Café, and a 10,000-square-foot conference center. This executive role is central to driving employee engagement, elevating guest satisfaction, and optimizing profitability.
Position Summary
The Director of Operations is a senior leadership role responsible for guiding the Rooms and Food & Beverage (F&B) department leaders while ensuring operational excellence, financial performance, and exceptional guest experiences. Reporting directly to senior management, this individual will play a key role in executing the strategic vision of the organization while upholding Ithaka Hospitality Partners' standards of excellence.
Key Responsibilities
Strategic Leadership & Operational Excellence
- Provide executive oversight for all aspects of hotel operations, including Rooms and F&B departments.
- Lead day-to-day operations with a hands-on approach, ensuring team performance meets and exceeds operational standards.
- Serve as a role model for operational excellence, capable of stepping into key team roles as needed.
- Champion the Ithaka culture, delivering exceptional guest interactions and ensuring the highest service standards.
Guest Experience Optimization
Talent Development & Engagement
Financial and Operational Accountability
Innovation in F&B and Menu Development
Quality Assurance and Maintenance
Flexibility and Operational Support
Qualifications
Why Ithaka Hospitality Partners?
We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts. We are Ithaka. Our road is full of adventure and discovery.
Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.
We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.
We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management, and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.
For more information, please visit ithakahp.com.
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An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
