Computer Specialist

ITnova is seeking a Computer Specialist to install, repair, and support mobile systems, including In-Car Computers, Cameras, and audio logging software, while providing user training and managing help desk tickets. This role requires travel across Maryland's eastern shore, occasional after-hours support, a Bachelor's in Computer Science (or equivalent experience), 5 years of IT experience, and 3 years specializing in hardware or systems analysis. Preferred skills include Windows OS, In-Car Cameras, Body-Worn Cameras, and INFORM software.

Duties and Responsibilities:

• Perform installation and repair services to mobile systems such as In-Car Computers, In-Car Camera and Body Worn Camera along with their associated peripherals.
• Coordinate with end users to perform installations and repairs to IT related equipment along with user training with computer systems at agency fixed site facilities.
• Installation and configuration of audio logging software utilized with radio communication workstations.
• Provide regular reports on service and other division related activities.
• Travel to multiple agency facilities is required ranging from Queen Anne's County to Somerset County on the east coast of Maryland.
• After hours support as needed.
• Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours).
• Install, configure, test, and maintain mobile data computers (using Windows OS), printers and scanners.
• Install, configure, test, and maintain all camera systems to include the Body Worn Camera for the Trooper Installation and configuration of audio logging software (INFORM).
• Support the Waterloo/Jessup, Maryland Mobile Systems Unit.
• Create clear, concise documentation of system updates, project work assigned, troubleshooting processes as requested.
• Create clear and concise documentation/guides for the systems deployed by ESD.
• Train end users in the use of all ESD related systems.
• Education:
  
  

Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

• General Experience:
  
  

Must have five (5) years of computer experience in at least two (2) of the following disciplines: systems analysis, systems programming, application programming, or equipment analysis.

• Specialized Experience:
  
  

At least three (3) years of experience as either a computer hardware and/or systems software specialist, or as a systems analyst with duties relating to the evaluation of third- and fourth-generation or state-of-the-art computer hardware and software and its ability to support specific requirements for systems management or large-scale system development and maintenance.

Preferred Experience:

Professional experience with the technologies below:

• Windows OS
• In-Car Camera (Dashcam) and Body Worn Camera systems
• INFORM Software