Demo

Solutions Engineering Manager

ITR Partners
San Francisco, CA Full Time
POSTED ON 4/8/2025
AVAILABLE BEFORE 5/7/2025

Job Title - Solutions Engineering Lead (Pre-Sales)

Location - San Mateo, California - Hybrid

About The Position

My client are a modern, full-stack observability platform transforming how businesses process and understand their data. Their unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. They specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

About The Position

As a Solutions Engineering Lead (Pre-sales) , you will play a pivotal role in driving their customer engagements and leading a team of skilled professionals to deliver technical excellence. You will combine technical expertise, leadership, and strategic vision to ensure customers achieve the best outcomes on their observability and security journeys.

Key Responsibilities :

  • Lead and mentor a team of pre-sales professionals, fostering growth and driving both individual and team success.
  • Strategize with account executives to navigate complex technical sales cycles successfully.
  • Conduct impactful presentations and demonstrations tailored to diverse personas, from engineers to C-suite executives.
  • Oversee Proof of Concepts (POCs), ensuring alignment with customer success metrics and seamless technical integration for customer environments.
  • Develop innovative solutions to address customer challenges and enhance product offerings.
  • Foster a culture of innovation and excellence, positioning my client as a thought leader in observability.

Requirements :

  • Minimum of 7 years in customer-facing technical roles, including pre-sales, solutions engineering, or technical architecture.
  • Minimum of 3 years managing technical teams in pre-sales, solutions engineering, or technical architecture, with demonstrated leadership skills.
  • Outstanding communication and presentation skills, with an ability to simplify complex concepts.
  • Proven expertise in technical integrations and POC delivery.
  • Proficiency in programming languages (e.g., Java, Go, Python).
  • Solid understanding of observability, log management, APM, RUM, and SIEM.
  • Background in Engineering / DevOps is a plus.
  • Technical Expertise :

  • Strong hands-on knowledge of Kubernetes, AWS, Azure, GCP, Docker, Prometheus, and OpenTelemetry.
  • Ability to design and implement tailored solutions, such as integrating OpenTelemetry with existing monitoring systems, to address diverse operational needs.
  • Compensation and rewards :

  • Offering a fantastic OTE, and when determining your salary, we consider your experience, skills, education, and work location.
  • Total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.
  • Additional Information :

    This role is a hybrid role and due to the current status of the company, unfortunately they are not able to provide a visa-sponsorship, so we would require you to have a valid right to work in the US.

    If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk

    Thank you for your applications!!

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