What are the responsibilities and job description for the Manager, Solutions Engineering position at The Rundown?
About the company
OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.
About the role
We are looking for a Sales Engineering leader to oversee all technical aspects of the OpenAI sales process, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology. We seek a technical leader who represents the voice of the customer, aligning our customer-facing technical teams around a unified and exceptional experience across the customer lifecycle. You will be crucial to the success of our GTM strategy and will significantly influence the direction of our technology and its adoption.
Your responsibilities will encompass :
- Overseeing all technical aspects of the sales process for one of our sales segments, including pre-sales and post-sales technical support, ensuring a cohesive and outstanding experience for our clients.
- Leading and mentoring a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.
- Collaborating with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.
- Acting as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.
- Being a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.
- Championing a customer-first approach within the organization, inspiring your team to prioritize client satisfaction and success.
You’ll thrive in this role if you :
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.
For US Based Candidates : Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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