What are the responsibilities and job description for the Account Service Specialist position at Itron, Inc.?
Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us.
The Account Services Specialist is responsible for service contract management, customer relations, and customer service and support aspects for assigned customer accounts. We are looking for a candidate who has strong interpersonal and communication skills, is detail oriented, and a team player.
Job Duties & Responsibilities:
Prepare, analyze, and manage customers Maintenance/Saas/NaaS/Subscription service contracts and ensure annual contract renewals are processed accurately and on-time
Build and maintain strong working relationships with assigned customer accounts and internal personnel
Assume ownership for pre- and post-sales support issues initiated by customer and internal personnel
Make independent decisions and commitments to customer regarding service contract questions and issues
Work with customers, sales, support, and other resources to provide deliverables to enhance customer relationships and meet customer expectations
Identifies process gaps and improvement opportunities and use good judgement and initiative to come up with solutions and execute them
Required Skills & Qualifications:
High School Diploma
4 years' experience in a Customer Service environment
MS Office Suite knowledge - specifically Excel and Word
Preferred Skills & Qualifications:
Undergraduate degree in a related field or equivalent combination of experience and training
Experience supporting customer relationships
Ability to manage and prioritize multiple competing tasks
Oracle and Salesforce knowledge
Advanced or Expert MS Office Suite knowledge
Travel:0-10%
Physical Demands:This is a typical office job, with no special physical requirements or unusual work environment.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience. Liberty Lake, WA: The base salary for this position is $77,968 - $148,000. This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law.
Salary : $77,968 - $148,000
