What are the responsibilities and job description for the Quality Assurance Analyst position at iTrust Human Capital Management?
iTrust Human Capital Management is seeking a Quality Assurance Analyst (Intermediate) for our prestigious client in the gaming industry.
Role Overview
The Quality Assurance Analyst is responsible for ensuring the delivery of high-quality software applications through comprehensive testing and process evaluation. This includes developing and executing test plans, automating test cases, analyzing test results, and documenting issues for resolution. The role involves collaborating with cross-functional teams to maintain quality standards, training staff on quality processes, and performing quality audits.
Key Responsibilities
Test Planning and Execution
- Develop system test plans and execute multi-week testing scenarios for scratch-off and online sales, activity, validation, billing, and inventory tracking.
- Conduct or witness unit and integration tests, document results, and ensure enhancements and anomaly corrections meet requirements.
- Assist in selecting and integrating test tracking/management tools.
Defect Management and Quality Assurance
- Track and resolve defects using established configuration management practices.
- Prepare and submit software change requests for system enhancements or corrections.
- Support the development and implementation of Software Quality Assurance (SQA) policies and procedures.
- Conduct quality audits to ensure compliance with standards and methodologies.
Documentation and Analysis
- Review and provide feedback on requirements specifications, design documents, user manuals, and gaming planning documentation.
- Research and report findings on system incidents and anomalies to stakeholders.
Collaboration and Training
- Work with management to develop testing schedules and train analysts on effective testing practices.
- Assist users in defining software enhancement requirements and communicate needs to vendors and developers.
- Educate users on system capabilities, limitations, and new features.
Leadership and Support
- Provide guidance to junior SQA analysts.
- Assist in training project and SQA personnel on SQA tasks.
Customer Service
- Deliver exceptional support and service to internal and external stakeholders.
Qualifications
Education:
- Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience.
Experience:
- Minimum of 3 years in systems development, testing, and/or business processes.
Skills and Knowledge:
- Strong understanding of software testing principles, ticketing, and bug-tracking systems.
- Familiarity with lottery systems (preferred).
- Proficiency in data processing terminology, word processing, spreadsheets, and email programs.
- Excellent organizational and communication skills, with the ability to explain complex technical processes to non-technical stakeholders.
- Ability to prioritize tasks and meet deadlines.
Preferred Abilities
- Independent judgment and problem-solving skills.
- Knowledge of system capabilities and the ability to communicate requirements to vendors and developers.
- Experience creating detailed test scripts and auditing system reports.
