Technical Sales Support Representative

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

This role is responsible for providing support for the outside sales team, Engineered Valves channel partners, engineering firms and OEMs. This support includes application/technical support, preparation of proposals, following up on proposals and managing project orders. Administers all phases of quotes and orders and assists other departments to resolve any issues or problems throughout the order process. Report out monthly on status of product line(s) to budget/forecast, major project status and market conditions influencing the product(s).

Essential Responsibilities

Assist sales Force (Direct / Indirect) by providing technical information, preparing quotations, following up on quotations and providing application support. Assist with monitoring of customer service requirements by maintaining contact with customers and Channel Partners.

Provide Project Management on project orders. This includes entering orders, issuing approval drawings if required, and working with our customer and internal resources to execute the order smoothly. Provide help and advice to customers regarding products, orders and deliveries via the telephone and/or email as needed.

Review customer supplied Terms and Conditions, prepare comments in response and support activities required to bring to closure as directed.

Demonstrate increasing knowledge of product applications and competition to aid in product selection and bid preparation. Optimize communications and collaboration between Customer Service, Field Sales and key internal and external customers, and suppliers.

Understand requirements of Customer Service in relation to export controls, ensure compliance to export requirements on all export orders.

Produce various reports regarding quality issues, orders, monthly figures and customer feedback as required. Be knowledgeable with all appropriate ISO procedures and policies, provide administrative support as required.

Support management of and organize responses to all Customer inquiries within the required timeframe, and handle all Customer complaints as required.

Support all EPRISM activities. Produce reports and provide analytical support as required

Assists with resolutions of customer return material and warranty issues. Assist with the prompt and efficient resolution of customer invoice and payment issues.

 

Position Requirements

QUALIFICATIONS:

 

Previous Customer Service & applications support experience.

Strong communication, interpersonal and analytical skills. Ability to read technical specification and recommend solutions to customers.

Strong team, motivational, and communication skills. Ability to achieve targets and meet deadlines.

EDUCATION/EXPERIENCE:

 

Bachelors Degree, and/or 5 years experience preferred in a relevant industry. 

 

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

82,600.00 to 123,800.00 plus bonus and benefits