What are the responsibilities and job description for the Application Support Engineer position at ITTConnect?
ITTConnect is seeking an
Applications Support Engineer Lead
to work for one of our clientsThis is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location
Hybrid in Sandy Springs, GA (3 days a week in the office)
This position is critical for managing, supporting, and improving a portfolio of enterprise applications to ensure operational excellence. The ideal candidate will possess advanced technical expertise, a problem-solving mindset, and strong leadership qualities to drive strategic initiatives, mentor team members, and manage high-priority incidents.
Key Responsibilities
Application Management
Oversee enterprise applications, proactively identifying potential issues and implementing solutions to minimize disruptions.
Perform regular maintenance, including patching, upgrades, and monitoring application environments.
Operational Support
Diagnose and resolve complex break-fix issues, ensuring minimal downtime and maintaining application health.
Act as a lead responder for Priority 1 incidents, driving resolution and communication with stakeholders.
Leverage tools like New Relic to monitor application performance and generate actionable insights.
Project Leadership
Own, drive, and provide status updates for strategic projects across the portfolio.
Collaborate with cross-functional teams to ensure successful transitions from project delivery to operations.
Development & Innovation
Assist teams in designing and delivering innovative application features and solutions.
Contribute to automating operational tasks
Team Leadership
Provide mentorship and guidance to team members, fostering a culture of collaboration and excellence.
Demonstrate strong communication and interpersonal skills to effectively engage with peers, leaders, and stakeholders.
Minimum Qualifications :
8 years of experience in enterprise applications engineering or a related role.
Advanced proficiency in Power Platform, WordPress, and server / systems administration (Windows and Linux)
Proven experience handling Priority 1 incidents and operational break-fix issues.
Strong understanding of monitoring tools like New Relic
Ability to prioritize tasks effectively in a dynamic and fast-paced environment.
Exceptional problem-solving, communication, and collaboration skills.
Leadership experience with a demonstrated ability to mentor and guide teams.
Preferred qualifications
Experience with Azure and / or AWS cloud platforms.
Familiarity with SharePoint site design and user permission management.
Knowledge of APIs for process automation.
Salesforce and packaged business capabilities (PBCs) expertise.
Previous experience leading strategic initiatives or projects.
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