What are the responsibilities and job description for the Google Cloud Contact Center AI (CCAI) Architect position at ITTConnect?
This is a remote position.
ITTConnect is seeking a Google Cloud Contact Center (CCAI) Architect to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location : Remote.
This person will be responsible for designing the conversation framework for virtual agents using Google’s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools.
Key Responsibilities :
- Create and / or enhance system architecture, presenting and defending your point of view to a variety of audiences using visualization techniques
- Collaborate and build trusted relationships with multi-functional teams
- Present a "hands-on" builder experience; able to learn through building and reduce solution ambiguity through targeted prototype development and testing
- Demonstrate high technical knowledge as a Solution Architect and / or Technical Lead in Customer Service / Call Center Technology
- Partner with stakeholders across technical and business teas to align conversation design with business objectives.
Requirements
Benefits
None.
