What are the responsibilities and job description for the Google Contact Center AI position at Navtech?

Job Description :

Minimum Qualifications :

Good knowledge of the Google Contact Center AI solution
Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
Excellent command over spoken, written and business communication skills
Should have undergone Google's Cloud Fundamentals : Core Infrastructure Course

Job Requirements :

Can configure, setup, administer and customize the CCAI solution per custom requirements

Experience in delivering complex AI (or) DA projects

Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design

Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)

Knowledge of data flow and dialog flow in CCAI applications

Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations

Implementation of chat virtual agent

Implementation of voice virtual agent

Integrating agents with third-party applications, data sources, API, etc

Deep knowledge of options for storing parameters and fulfilling user requests

Knowledge of taking actions with fulfillment

Testing and Logging

Knowledge of how to draw insights from recordings

Environment Management

Identification and implementation of best practices for the design and deployment of virtual agents

Identify key aspects, such as security and compliance in the context of contact centers

Knowledge of methods of compliance with Federal Regulations

Miscellaneous Requirements - Good to have :

Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems

Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud

Workflow based implementation and understanding of multiple business domains or processes

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Google Contact Center AI

What are the responsibilities and job description for the Google Contact Center AI position at Navtech?

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Job openings at Navtech

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