What are the responsibilities and job description for the Call Center Representative position at ITTrail Blazers?
Position: Customer Service Rep / Call centre rep
Location: Long Island City, NY 11101 - ONSITE ONLY
Pay rate: $17/hr on W2
Duties and Responsibilities:
Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters.
Duties:
- Handles Heavy Incoming Call Volume
Additional Note:
- This is an eighteen-hour operation call centre which starts at 6:00 am and ends at 12:00 am seven days a week, Sunday-Saturday. Should be willing to work anytime in this timeframe, any eight-hour shift within this timeframe, based on the needs of the Department.
- The duration of the assignment is between three and six months. This could go longer based on a good performance.
Job Types: Full-time, Contract
Pay: $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17
