What are the responsibilities and job description for the Call Center Representative position at Sentry Management Solutions?
About Us:
Sentry is a trusted leader in providing exceptional services to our clients and ensuring satisfaction at every touchpoint. We are looking for a dedicated and enthusiastic Customer Service Representative to join our team!
Job Summary:
As a Customer Service Representative, you will serve as the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. This on-site position requires excellent communication skills, a customer-first mindset, and the ability to thrive in a collaborative office environment. Comprehensive training will be provided to set you up for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in person, addressing concerns promptly and professionally.
- Assist customers with product or service-related questions, troubleshooting issues, and processing transactions.
- Maintain accurate records of customer interactions and transactions in the company database.
- Collaborate with internal teams to resolve customer issues and ensure satisfaction.
- Participate in training sessions to stay updated on company policies, products, and best practices.
- Proactively identify opportunities to enhance the customer experience and share feedback with management.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior experience in customer service or a related role is an advantage.
- Strong verbal and written communication skills.
- Ability to work effectively in a team-oriented office environment.
- Proficiency in basic computer skills and familiarity with CRM systems is a plus.
- A positive attitude and a genuine desire to help customers.
Benefits:
- Comprehensive training programs to ensure professional growth and success.
- Opportunity to work in a dynamic and supportive office environment.
- Career advancement opportunities within the company.
Work Schedule:
- This is a full-time, on-site position based in our Bronx, NY office. Regular business hours apply, with occasional flexibility required.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Work Location: In person
Salary : $17 - $22