What are the responsibilities and job description for the Technical Support Specialist position at Ituran USA Inc.?
Company Overview
Ituran USA is a subsidiary of Ituran Location and Control Ltd., who is a leading technology company specializing in stolen vehicle recovery and GPS tracking services. With a strong presence in Brazil, Argentina, Israel, and the United States, Ituran is committed to innovation and excellence in providing cutting-edge wireless communication products.
Summary
We are seeking a Technical Support Specialist to join our dynamic team at Ituran. In this role, you will provide exceptional technical support to our customers, ensuring their systems operate smoothly and efficiently. Your expertise will be vital in maintaining our reputation as a market leader in technology solutions.
Responsibilities
- Provide technical support for device installation issues via phone, email, and chat.
- Troubleshoot hardware and software problems with out device installation and setup.
- Manage customer inquiries using ticketing system.
- Provide training to customers.
- Document technical processes and create user guides for internal use.
Requirements
- Proven experience in 12-volt aftermarket device installations or a related field
- Strong knowledge of Windows and Microsoft Office
- Excellent customer service skills with a focus on client satisfaction.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Bilingual - English and Spanish
If you are passionate about technology and eager to help others solve their technical challenges, we invite you to apply today and become part of our innovative team at Ituran USA!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Can you speak spanish fleuently?
Ability to Commute:
- Fort Lauderdale, FL (Required)
Work Location: Hybrid remote in Fort Lauderdale, FL