What are the responsibilities and job description for the General Manager position at ITW Pro Brands?
Company Description
Classic Vision Care is a premier provider of comprehensive eye care services in the Atlanta area. With a commitment to excellence and a focus on patient satisfaction, we offer a wide range of services including eye exams, vision correction, and eyewear solutions. We pride ourselves on our cutting-edge technology and highly skilled team of professionals dedicated to improving the vision and lives of our patients.
Job Description
**Position Overview:**
The General Manager will oversee the daily operations of our locations in Kennesaw and East Cobb. The ideal candidate will possess strong leadership skills, operational expertise, and a passion for delivering exceptional patient care. The General Manager will be responsible for managing staff, optimizing operational efficiency, enhancing patient satisfaction, and driving business growth.
**Key Responsibilities:**
**Qualifications:**
**What We Offer:**
https://www.ondemandassessment.com/link/index/JB-K9CTSDW41?u=1147712
Classic Vision Care is a premier provider of comprehensive eye care services in the Atlanta area. With a commitment to excellence and a focus on patient satisfaction, we offer a wide range of services including eye exams, vision correction, and eyewear solutions. We pride ourselves on our cutting-edge technology and highly skilled team of professionals dedicated to improving the vision and lives of our patients.
Job Description
**Position Overview:**
The General Manager will oversee the daily operations of our locations in Kennesaw and East Cobb. The ideal candidate will possess strong leadership skills, operational expertise, and a passion for delivering exceptional patient care. The General Manager will be responsible for managing staff, optimizing operational efficiency, enhancing patient satisfaction, and driving business growth.
**Key Responsibilities:**
- **Leadership and Staff Management:**
- Direct, supervise, and evaluate the work activities of the staff in both locations.
- Foster a positive and collaborative work environment.
- Provide training, coaching, and performance evaluations
- Recruit and onboard new employees, ensuring they align with our company culture and standards.
- **Operational Management:**
- Oversee daily operations to ensure smooth and efficient clinic processes.
- Implement and monitor standard operating procedures (SOPs).
- Manage inventory and ensure that all required equipment and supplies are available.
- Ensure compliance with healthcare regulations, insurance policies, and organizational standards.
- **Patient Care and Satisfaction:**
- Ensure the highest level of care and service is provided to all patients.
- Address and resolve patient complaints or issues promptly and professionally.
- Monitor patient feedback and implement improvements to enhance patient experience.
- **Financial Management:**
- Develop and manage budgets, financial plans, and financial reports.
- Monitor key performance indicators (KPIs) and adjust strategies to achieve financial targets.
- Implement cost-control measures and identify opportunities for revenue growth.
- **Marketing and Community Engagement:**
- Develop and execute marketing strategies to attract new patients and retain existing ones.
- Represent Classic Vision Care at community events and build relationships with local businesses and organizations.
- Oversee social media and online presence to enhance brand visibility.
- **Strategic Planning and Business Development:**
- Identify opportunities for expanding services and enhancing the patient experience.
- Develop and implement strategies to increase market share and improve competitive positioning.
- Collaborate with the executive team to set short-term and long-term goals for growth and development.
- **Technology and Innovation:**
- Stay abreast of the latest advancements in eye care and vision technologies.
- Implement new technologies and processes to improve clinical outcomes and operational efficiency.
- Ensure all tech and equipment are properly maintained and updated.
**Qualifications:**
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree preferred.
- 5 years of experience in a managerial role, preferably in a healthcare or clinical setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong understanding of financial principles and budget management.
- Experience with electronic health records (EHR) systems.
- Ability to multitask, prioritize, and manage time efficiently.
- Problem-solving skills with a focus on patient-centered care.
- Proficiency in Microsoft Office Suite; familiarity with practice management software is a plus.
**What We Offer:**
- Competitive salary and performance bonuses.
- 401(k) plan
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- A supportive and innovative work environment.
https://www.ondemandassessment.com/link/index/JB-K9CTSDW41?u=1147712
