IT Support Technician

Job Description

Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. ITW, with approximately 14.1 billion dollars in global revenues, operates 7 major segments with businesses in 57 countries that employ approximately 45,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 16,000 active patents.

Division Description

The ITW StampTech Fastener TM Division serves the major OEMs and Tier suppliers in the North American automotive market.  The division supplies stamped metal fasteners and engineered fastener assemblies that leverage our deep-draw stamping technologies. The annual revenue for the division is approximately $160M. Locations include Gallatin, TN, Lexington, KY & Naugatuck, CT.

 

The Division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry-leading research and development capabilities, StampTech Fasteners TM enhances our customers’ competitive advantage by maintaining advanced engineering and manufacturing facilities in North America, exchanging product, process, and benchmarking information with sister units worldwide and continually improving processes, material, and designs to ensure every product provides value and meets customer expectations.

The IT Support Technician II will provide management of server/infrastructure environments in accordance with business requirements and corporate security guidelines. This position will be responsible for providing stable and secure access to the network, servers, printers, and PC workstations in Gallatin, TN, Lexington, KY, and Naugatuck, CT.

Key Responsibilities

• Understands, follows, and enforces all established safety, health, and Company policies, procedures, and recognized practices
• Provide onsite support for the Gallatin, TN plant, remote users, and integrated vendors
• Coordinate day-to-day activities of divisional helpdesk platform amongst IT Team
• Tier I/II troubleshooting support of WAN/LAN connectivity, firewalls, switching and wi-fi platforms
• Manage Server/Infrastructure patching processes across business locations
• Work with IT leadership and senior contractor resources to plan and execute new system/upgrade projects when required
• Network hardware installation and administration (when required by network team)
• Manage B.R.A.V.E. compliance tasks based on quarterly deadlines/requirements
• Install, move, and maintain PC workstations, printers, and common HW devices at plant and outside vendor locations
• Proactively manage corporate security/patching via Rapid-7, Cylance and N-Able tool platforms
• Maintain proper hardware equipment inventories on mission-critical equipment
• Support digital signage, including content management used throughout the facility
• Telephone system support for adds/moves/changes when required
• Continuous improvement to streamline and automate business processes through IT tools
• All other duties as assigned by manager
  
  

Minimum Qualifications/Requirements

• Associate or Bachelor’s degree in IT or an IT-related field
• 2-4 years in IT Support Field and prior manufacturing experience preferred
• Advanced understanding of the Microsoft Server environments, including domain support, networking, file server/printing management, and security
• Ability to project manage small-to-medium infrastructure projects
• Advanced experience with Microsoft Active Directory, Group Policy, DHCP and DNS
• Strong understanding of LAN/WAN concepts and Meraki cloud-based management services
• Experience with Microsoft Office suite, Teams and O365
• Effectively communicate in a professional demeanor when dealing with the public or any level of employees
• Demonstrate good problem-solving and organizational skills
• Ability to work overtime, weekend, and after hours along with an on-call rotation if/when required
  
  

Physical Demands & Work Environment

• The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, or feel, talk, or hear; and smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop or crouch. The employee must regularly lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vibration. The employee is frequently exposed to fumes or airborne particles. The employee could be exposed to extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.
• Safety toed with slip-resistant shoes, safety glasses and earplugs are required on the plant floor
  
  

Additional Information

ITW Culture & Leadership Expectations:

• Exemplify and embody the ITW Leadership expectations
• Able to thrive and collaborate in a decentralized and entrepreneurial culture
• Able to take a high level of accountability and ownership for personal and company performance
• Able to communicate both verbal and written with clarity and simplicity
• Exemplifies a strategic-thinking approach and process to product management
• Able to make decisions and use critical thinking and analytical approaches when weighing options
  
  

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.