What are the responsibilities and job description for the Customer Service Associate position at Ivoclar NA?
Location: Amherst, NY
Hourly Salary: Starting at $19.00 per hour based on experience
Position Responsibilities:
To pleasantly assist all customer calls by providing technical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.
Essential Functions:
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Hourly Salary: Starting at $19.00 per hour based on experience
Position Responsibilities:
To pleasantly assist all customer calls by providing technical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.
Essential Functions:
- Answer incoming telephone calls, transfer calls when necessary
- Provide customer needs determination and assist customers with their orders
- Provide customer with navigating assistance with Ivoclar.com
- Assist lab customers with product usage and offer technical resolution via E-mail and phone
- Prepare and enter customer orders. Coordinate literature requests when necessary
- Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
- Issue credit and rebills for the lab business when needed
- Provide customer assistance in tracking packages, locating or replacing orders
- Maintain working knowledge of all relevant ERP procedures
- Follow CRM CCH/Salesforce procedures pertaining to customer complaints
- Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team
- Previous customer service experience required. Experience in a product- related environment preferred.
- Strong communication, telephone, computer and data entry skills required
- Ability to work independently, prioritize and multitask in a dynamic environment
- ERP/CRM/Salesforce experience highly desired
- Dental Degree or background a plus
- Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.
- Ability to perform filing duties, bend and lift 10-20 lbs.
- Medical plan
- Prescription drug coverage
- Dental plan
- Retirement savings plan
- Disability benefits
- Flexible spending account
- Voluntary benefits
- Time off program
- Wellness program
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Salary : $19
