Operations Coordinator

This position will be a hybrid role reporting out of our Columbus, OH office. We do not provide relocation, nor will we provide visa sponsorship.

iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. As an Operations Coordinator, you will be creating custom client surveys and reports, reviewing inspection results, updating inspection templates, and assisting in new client implementation.

Responsibilities:

• Work closely with Senior Operators to respond to client inquiries and concerns promptly and effectively.
• Ensure timely and high-quality service delivery to clients, meeting and exceeding their expectations.
• Create custom client surveys and client-specific reports to gather feedback and insights.
• Review inspections and survey results from our network of inspectors (Vuers) to ensure accuracy and compliance with standards.
• Create and update inspection templates to improve efficiency and accuracy.
• Assist in business development and operations activities, particularly in the implementation of new clients.
• Communicate with and coach our network of inspectors to ensure consistent and high-quality inspection results.

Qualifications:

• Bachelor's degree in business or a related field.
• 0 - 3 years of solid experience in operations or account management.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
• Excellent communication skills, both written and verbal, with exceptional phone etiquette.
• Professional, friendly, personable, and passionate about delivering exceptional service

Benefits

• Health, dental and vision coverage
• 401k matching program
• Work from home days
• Paid holidays
• Competitive PTO structure