Front Desk Coordinator I

Description

Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team! We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else, we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.

ABOUT US

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE

The Front Desk Coordinator is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

HOURS

The Barley Mill Infusion Center is seeking a Full-Time Front Desk Coordinator on Monday, Tuesday, and Thursday from 8:00 AM - 5:00 PM. 
 

RESPONSIBILITIES

• Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
• Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
• Greets patients and answers phones in a professional and friendly manner.
• Schedules and reschedules patient appointments according to scheduling guidelines.
• Ensures authorizations have been obtained prior to patient visits.
• Follows up with patients for necessary appointments via phone, text, and email.
• Performs applicable check-in tasks, including but not limited to:
  • Updating demographic information in the system as needed.
  • Verifying patients' insurance if applicable.
  • Obtaining copies of patient identification and outside records.
• Maintains patient records and files.
• Answers questions about the practice and its services.
• Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
• Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
• Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
• Maintains the front desk area, including keeping the reception area clean and organized.
• Provides administrative support to the local market.
• Performs other general administrative duties as needed or assigned.
• Works at multiple facilities within a designated market or region as needed

BENEFITS
At IVX Health, we value our team members and offer comprehensive benefits to support their well-being. Join us and take advantage of:

• Medical, Dental, and Vision Insurance: Includes prescription drug coverage and telemedicine services.
• Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Health Protection: Coverage for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Use pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term options.
• Fertility and Family Benefits: Resources and support through our partnership with Carrot.
• Life and AD&D Insurance: Life insurance and accidental death and dismemberment coverage.
• Counseling Services: Free resources for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to our Continuing Education Unit library.
• Charitable Giving and Volunteer PTO: Charitable giving match and volunteer PTO program.
• Employee Referral Bonus: Earn a bonus by referring talented individuals.
• 401(k) Plan with Company Match: Save for your future with our company-matched 401(k) plan.

Note: Please be aware that the benefits described above may vary for Full Time, Part Time, and PRN employees. Please consult your HR representative for details on eligibility and coverage.

Qualifications

ESSENTIAL COMPETENCIES AND SKILLS

• Professionalism - Ability to maintain a professional and positive attitude.
• Effective Communication – Demonstrates the ability to actively listen, express oneself clearly in interactions with others, and convey information effectively.
• Customer Service Oriented – Ability to anticipate, recognize, and meet the needs of both internal and external customers, including patients and referring providers’ offices.
• Collaboration - Ability to work independently and as part of a team.
• Quick Learning Agility - Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy of performance, including but not limited to:
  • Administrative and clerical procedures such as patient scheduling, phones, and supply ordering.
  • Medical terminology.
  • Reading and reviewing insurance plan information and knowledge of insurance portals.
  • Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs.
• Multitasking – Ability to handle multiple tasks and patients simultaneously in a fast-paced healthcare environment, understanding that patients physically present take priority.
• Attention to Detail – This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks.
• Intermediate Computer Proficiency – Knowledge and ability to use standard office software applications including but not limited to Internet, Outlook, and Microsoft Office.
• Dependability – This role requires the ability to be reliable, responsible, and dependable for our patients, providers, and colleagues.
• Integrity and Confidentiality – Demonstrates the ability to adhere to honest ethical healthcare and business practices, including abiding by HIPAA guidelines and respecting patients' privacy.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 1 - 2 years of experience in a front desk or administrative role, preferably in a healthcare setting (not required)

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.