What are the responsibilities and job description for the IT Support Technician position at IVX Health?
Job Details
Job Location: IVX Health Headquarters - Brentwood, TN
Position Type: Full Time
Education Level: Associate Degree
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Shift: Monday - Friday, regular business hours
Job Category: Information Technology
Description
Join IVX Health as an IT Support Technician / Help Desk Support!
Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.
This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.
What You Will Do
- Technical Support & Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
- System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
- IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
- Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
- User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
- Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
- Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.
- Perform Additional Duties – Support IT and business initiatives as assigned.
What We Are Looking For
- Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
- Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
- Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
- Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
- Problem-Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
- Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.
Required Certification, Education and Experience
- Education – High School Diploma or GED required.
- Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- Experience – Minimum 1 – 2 years of experience in technical support, help desk, or IT technician roles.
- Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.
Why Join IVX Health
- Hybrid work flexibility with a collaborative and innovative work environment
- Opportunity to make a direct impact at a fast growing healthcare organization
- Competitive compensation and benefits
Benefits We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
Apply Today!
Join IVX Health and be part of a team dedicated to delivering top tier IT solutions that support exceptional patient care.
Qualifications
