Product Implementation Coordinator

Description

Make a Meaningful Impact in Healthcare
Are you ready to take your career to the next level in a dynamic healthcare environment? IVX Health is seeking a driven Product Implementation Coordinator to join our team. This role offers a unique opportunity to support critical growth initiatives, collaborate across departments, and help shape the future of our product and market development strategies. If you’re looking for autonomy, professional growth, and the chance to work closely with business leaders, this role is a great fit for you.

ABOUT US

IVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions such as Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We offer a different, better approach to patient care—and we apply the same philosophy to how we treat our employees. At IVX Health, you’ll have the opportunity to make a meaningful impact in healthcare, working within a collaborative and dynamic environment that encourages professional growth and development. We empower our team members to succeed by embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
The Product Implementation Coordinator will support the Market & Product Development and Partnerships & Strategy teams, as well as the broader IVX Health organization. This role touches several functional areas, including Product, Market Development, Strategic Relationships (Health Systems, Payers, Employers, Pharma), Operations, Sales, and Finance. Reporting directly to the Head of Market & Product Development, you will have regular exposure to business unit leaders in a fast-moving and challenging environment, with significant opportunities for growth.

The Coordinator will focus on driving IVX Health’s product and capability strategy, process development, and strategic growth initiatives, with an emphasis on market development.

RESPONSIBILITIES

• Product Implementation: Support end-to-end implementation for designated projects (e.g., new drug launches, partner/client product rollouts, EHR integrations), ensuring timelines, budgets, and quality standards are met.
• Process Coordination: Coordinate the implementation of product development and capability enhancements across diverse groups of internal stakeholders and departments, ensuring adherence to deadlines and deliverables.
• Project Management: Manage project planning and execution, tracking progress, and providing regular updates to stakeholders.
• Documentation: Maintain and update product and capability specifications, process flows, and project milestones documentation.
• Cross-Functional Collaboration: Work closely with departments such as IT, Marketing, Sales, Operations, and Partnerships & Strategy to align on project objectives and implementation needs.
• Feedback and Performance Analysis: Review performance metrics and customer feedback to identify trends and suggest improvements for future implementations. Partner with Data and Finance teams to inform reporting on key metrics.
• Risk Mitigation: Proactively identify potential risks or roadblocks and develop solutions to mitigate them.
• Stakeholder Reporting: Maintain comprehensive project documentation, including timelines, action items, and status reports, while providing regular updates to stakeholders.
• Training and Onboarding: Assist in developing training materials and supporting onboarding sessions for team members related to new products and processes.
• Compliance and Quality Monitoring: Ensure product performance and processes align with company standards and quality expectations.
• Team Collaboration: Manage projects with a focus on cross-team inclusion, ensuring accountability for defined outcomes

BENEFITS

• Comprehensive Healthcare: Medical, dental, and vision plans with prescription drug coverage and telemedicine services.
• Flexible Savings: Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Coverage: Additional plans for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term disability options.
• Fertility and Family Support: Resources for fertility healthcare and family building.
• Life and AD&D Insurance: Coverage for you and your loved ones.
• Counseling Services: Free counseling for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to Continuing Education Units for career advancement.
• Charitable Giving and Volunteer Program: Matched charitable contributions and volunteer PTO.
• Employee Referral Bonus: Earn bonuses for referring talented individuals.
• 401(k) Plan: Save for retirement with company matching.

Qualifications

REQUIRED COMPETENCIES AND SKILLS

• High level of intellectual curiosity and a commitment to continuous learning and excellence.
• Proficiency with standard office software applications (Outlook, Microsoft Office®) with strong skills in PowerPoint and Excel; experience with PowerBI and/or Tableau is a plus.
• Self-starter with experience in project-based research and delivering strategic recommendations.
• Problem-Solving Skills: Since the role involves issue resolution and risk mitigation, strong problem-solving abilities are crucial for navigating roadblocks and developing effective solutions.
• Attention to Detail: In a role where documentation, timelines, and process flows are critical, attention to detail is key to ensuring accuracy and quality in project implementation.
• Strong communication skills, both verbal and written.
• Demonstrated ability to multi-task, stay organized, and adapt to changing priorities, all while maintaining attention to detail and a focus on quality.
• Time Management: Strong time management skills are essential for handling multiple projects, adhering to timelines, and ensuring that deadlines are consistently met.
• Teamwork and Collaboration: Effective cross-functional collaboration is a core aspect of this role, so teamwork and the ability to work seamlessly with different departments should be highlighted.
• Analytical Thinking: The ability to analyze performance metrics and feedback to identify trends and suggest improvements requires solid analytical thinking.

REQUIRED CERTIFICATION, EDUCATION, LICENSURE, AND EXPERIENCE

• Bachelor’s degree (Degree in business, healthcare administration, or related field in progress or completed preferred).
• 1–2 years of experience in a similar role or function.

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.