What are the responsibilities and job description for the Front Desk Agent position at Ivy Hospitality?
Join Our Exceptional Front Desk Team at Hyatt Place Polaris!
Are you looking for a dynamic opportunity to shine in the hospitality industry? The Platinum Operating Hyatt Place Polaris is seeking an enthusiastic individual to join our top-notch front desk team.
At Hyatt, We Care for People So They Can Be Their Best: At Hyatt, our core mission is to care for people so they can be their best. This guiding principle influences everything we do on our property, ensuring every guest has a memorable and delightful experience.
Our Front Office Associates: As a front desk team member, you’ll be the welcoming face of our property. Your responsibilities will include:
Other Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
Are you looking for a dynamic opportunity to shine in the hospitality industry? The Platinum Operating Hyatt Place Polaris is seeking an enthusiastic individual to join our top-notch front desk team.
At Hyatt, We Care for People So They Can Be Their Best: At Hyatt, our core mission is to care for people so they can be their best. This guiding principle influences everything we do on our property, ensuring every guest has a memorable and delightful experience.
Our Front Office Associates: As a front desk team member, you’ll be the welcoming face of our property. Your responsibilities will include:
- Warmly welcoming each guest: Create an inviting and friendly atmosphere from the moment our guests walk through the door.
- Making connections: Engage with guests, build rapport, and anticipate their needs to provide personalized service.
- Seeking feedback: Actively listen to guests’ feedback to ensure we continually improve our services.
- Expressing gratitude: Thank guests for their business, leaving a lasting positive impression as they depart.
- Career opportunities: Grow your career with us and discover new paths in the hospitality industry.
- Job enrichment: Take on diverse and fulfilling responsibilities that make each day unique.
- Supportive work environment: Join a team that supports each other, creating a positive and collaborative workplace.
Other Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Register guests into the hotel’s system, verifying reservation details, address, and payment information.
- Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
- Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
- Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
- Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
- Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
- Assist with transportation services, ensuring timely and courteous service.
- Assist guests with luggage upon arrival and departure.
- Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
- Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
- Be aware of and prepare for incoming VIP guests.
- Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
- Exhibit a positive and cooperative attitude as part of the team.
- Communicate effectively with coworkers and contribute to a supportive work environment.
- Handle and account for keys properly.
- Understand and adhere to emergency procedures and security policies.
- Ensure the confidentiality and protection of guest room numbers.
- Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
- Must maintain a neat, clean, and well-groomed appearance in accordance with company standards.
- Bartending and food service.
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
- Strong verbal and written communication skills.
- Basic computer skills.
- Knowledge of the hotel, its services, and the surrounding area.
- Ability to stand for extended periods, up to 8 hours.
- Ability to lift up to 15 lbs on occasion.
- Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
