What are the responsibilities and job description for the Bilingual Customer Service Representative position at Ivy Rehab Network?
State of Location:
New YorkPosition Summary:
At Ivy Rehab, we're "All About the People"! As a Customer Service Representative, you will play a crucial role in our mission to help enable people to live their lives to the fullest.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
The Customer Service Representative will report to the Assistant Revenue Cycle Business Partner of Patient experience and be a member of Ivy’s leadership team. The Customer Service Representative is an integral member of the Revenue Cycle Team.
Your responsibilities will include:
Maintaining Inbound/Outbound calls from patients professionally and responding to their inquiries
Provide a high-level of customer service to ensure patient questions or concerns are addressed effectively
De-escalate situations involving dissatisfied customers, effectively offering patient assistance and support through varying operations and channels
Routing patient accounts to appropriate department as needed
Managing administration, communicating, and coordinating with internal departments
Effective communication with patients to explain and collect outstanding balances
Accurate notations/tags/labels in the EMR system/phone system including recording details of comments, inquiries, complaints, and actions taken
Sets up acceptable payment agreements
Attend team meetings, phone conferences, and training as needed
Other duties as assigned
To excel in this role, you should possess:
High school diploma or equivalent
Open availability, Monday through Friday - 7am to 7pm
Previous healthcare, revenue cycle experience (Preferred)
Physical, Occupational and Speech therapy knowledge a plus
Bilingual/Spanish
Passion for helping patients and enjoys navigating through revolving inquires
Experience working in Customer Service
Excellent verbal and written communication skills
Interpersonal skills that emphasize team building
Ability to work effectively in fast-paced environment
Experience with a variety of EMR systems, Raintree experience (Preferred)
Problem solving skills, good judgment, attention to detail, and follow-through are a must
Demonstrated ability to prioritize tasks and work with a sense of urgency
Proficient in the use of computer applications, databases, word-processing, email, and website application
Able to react effectively and calmly in an escalated situation
Know, understand, and follow teammate guidelines, HIPAA policies, and company procedures
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
Exceeding Expectations: Support our clinicians and collaborate with teammates across the organization to deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Full benefits package beginning within your first month of employment including medical, dental, vision, 401k match, generous PTO (Paid Time Off) plans, and paid holidays.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Compensation for this role ranges from $17.00 - $21.00 per hour based on experience.
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We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
ivyrehab.com
Salary : $17 - $21
