Who We Are :
We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!"
Our Values :
- Empathy : We stand with our students, partners, and communities.
- Integrity : We treat all with dignity and respect.
- Accountability : We deliver on our commitments.
- Agility : We innovate, iterate, and transform.
- Connectivity : We connect with partners to strengthen communities and ensure student success for all.
GENERAL PURPOSE AND SCOPE OF POSITION : The Enrollment Services Professional will provide support for students as they navigate the college system after completing enrollment steps. Emphasis will be placed on guiding new applicants through course registration for their first semester. The position will work closely with lead generation / applicant conversion and must be proficient within the Customer Relationship Management Platform (SalesForce). The position is hybrid as responsibilities are cross functional to include admission / recruitment; financial aid; registration / records; bursar functions. Problem solving student transactional needs along with managing a case load of students to increase leads and improve conversion rates.
The Position :
MAJOR RESPONSIBILITIES :
Serve as a daily resource for those applicants needing walk-in and virtual services related to college admissions.Manage lead and opportunity caseload in a way that promotes conversion with applicants.Maintain and monitor case notes in electronic student record systems.Registration related responsibilities : Counsel and assist students with registration process,answer questions and assist students with Degree Tracker and Schedule BuilderParticipate in shared projects in coordinating and executing campus events such as, but not limited to, enrollment events, recruitment fairs, high school visits etc.Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes.Assessment related responsibilities : Answer questions and assist students with processes related to assessment questions and reviewing / applying assessment waivers, make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center.Financial Aid related responsibilities : Answer general questions and / or make referrals to the Financial Office for inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities.Business Support related responsibilities : Answer inquiries related to Bookstore accounts, fund disbursements, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Make appropriate referrals to the Business Office when necessary.Assist students with college transactions to minimize students being transferred from department to department while escalating more complex tasks to functional experts.Work closely with the director of admission / recruitment and VCES.Promote and market events to leads and opportunities via Signal Vine, email and telephone counseling.Develop student campaigns for student outreach.This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
EDUCATION AND EXPERIENCE :
Associate degree / certification with 3-4 years experience required or Bachelor's degree with 1-3 years of experienceMust be adept at resolving individual and group conflicts, and must have excellent written and oral communication skills.Must demonstrate proven ability to identify key issues and to carry forward an idea or project from conception to execution.Track record of thinking conceptually and mastering complex subject matter quickly is required.Good judgment, discretion, tact and the ability to work easily with senior leaders within the higher education, charitable, government, and business sectors required.Must demonstrate ability to partner well with colleagues both in and outside of the organization.Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valuedCLASSIFICATION : E-1
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
