What are the responsibilities and job description for the Business Analyst I (Remote) position at iWorks Corporation?
Job Description
Job Description
Title : Business Analyst I
Location : Remote
About iWorks :
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Profit Sharing; Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position :
We are seeking a highly skilled and motivated Business Analyst to join our dynamic team. In this role, you will collaborate with stakeholders to gather and document business requirements, analyze processes and data, and bridge communication between business and technical teams. Your responsibilities will include prioritizing and managing requirements, conducting data analysis, and identifying opportunities for process improvement. You will play a key role in ensuring the successful implementation of projects by facilitating effective communication, overseeing user acceptance testing, and providing training and support.
Salary Range : 60k to 70k - Commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will :
- Provide responsive, timely, courteous, and professional customer support via customer service support application for inquiries related to application usage, technical issues, and resolutions.
- Respond to electronic communications from the user community.
- Ensure customer satisfaction and maintain positive business relations during all interactions.
- Create, maintain, and update support tickets with information about the problem and its resolution.
- Collaborate with cross-functional teams to achieve shared understanding and project success while identifying and addressing process enhancements and risks.
- Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports.
- Work with stakeholders to capture business objectives and requirements.
- Organize and conduct knowledge sharing and training for internal and external stakeholders.
- Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools
Required Education / Qualifications :
Preferred Qualifications :
Potential Career Growth Opportunities :
Depending on your drive and aspirations, this role provides a foundation for various career paths over the next 3 to 5 years, including :
FLSA & EMPLOYMENT STATUS : FLSA EXEMPT AND FULL-TIME POSITION
iWorks Corporation is an Equal Employment Opportunity / Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristics
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.
