What are the responsibilities and job description for the Client Implementation Specialist - iWorQ position at iWorQ Systems?
iWorQ is a fast-growing Software as a Service (SaaS) company that provides municipal government agencies with software to manage their daily tasks. We have over 2000 customers nationwide, and we are growing! We are dedicated to our customers, which shows through our best-in-class NPS of more than 80.
We're looking for a Client Implementation Specialist to join our team in Logan, Utah, office. This role is essential to customers' success and retention. In this role, you will virtually onboard and train new customers to use our software. Effectively moving clients through the setup process and strong communication skills are key.
This rewarding position allows you to build lasting relationships with clients and team members. We have the best customers and follow their schedules, so no weekends or nights. If you’re excited to provide best-in-class customer service, we encourage you to apply.
Responsibilities:
- Virtually train clients to use software through weekly, hour-long meetings
- Clarify client questions and concerns in brief calls and emails
- Import data (typically in database or Excel formats) into iWorQ software
- Ocassionally use basic HTML to create citizen portals
- Collaborate with internal teams to deliver client-ready materials
- Develop and implement a 60-day training plan to support client onboarding
- Attend weekly team meetings and track KPIs
Qualifications
- Virtual customer service experience (teaching over Zoom, email, phone)
- Project management experience
- Ability to clearly explain complex processes and ask clarifying questions to clients
- Intermediate understanding of Excel
- Ability to interact with clients 10 hours weekly
- Basic knowledge of HTML and GIS data is a plus
- Experience working with municipal government is a plus
- Bachelor’s degree in Communications, Business, or related field is a plus
Job Type
- Full-time
- Monday - Friday
- Onsite at iWorQ's Headquarters in Logan, Utah
Benefits
- Health insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid maternity and paternity leave after 12 months
- Paid Time Off
- Paid Holidays
- Roth IRA contribution matching program
- Free Snack & Drinks
About Us
In 2001, iWorQ was the first company to offer a SaaS solution to city and county governments. Now, iWorQ is the leading provider of business-critical workflow software that runs the day-to-day operations of nearly 2,000 city and county governments across all 50 states. Our team continues to innovate for the tens of thousands of government employees using iWorQ today, with over 20 highly configurable software applications you can access on any web-based device. iWorQ helps cities and counties manage everything from permitting, planning & zoning, code enforcement, licensing, work orders, inspections, fleet and fuel tracking, pavement management, backflow prevention, stormwater management, facility management, and more.
Using iWorQ's software, city and county employees can better maintain their infrastructure, manage time and resources, and serve and engage citizens to keep communities vibrant and healthy, regardless of size. 100% of iWorQ's software applications are securely hosted on AWS GovCloud. iWorQ's dedication to customers shows through with its world-class NPS of more than 80.
Learn more about iWorQ at iworq.com
Salary : $45,000 - $50,000
