What are the responsibilities and job description for the Client Relations Specialist - iWorQ position at iWorQ Systems?
iWorQ is a fast-growing Software as a Service (SaaS) company that provides municipal government agencies with software to manage their daily tasks. We have over 2000 customers nationwide, and we are growing! We are dedicated to our customers, which shows through our best-in-class NPS of more than 80.
We're looking for a Client Relations Specialist to join our team in Logan, Utah, office to configure software, train government staff, and provide support for iWorQ applications. The Client Relations Specialist role is essential to customer success and retention. This rewarding position allows you to build lasting relationships with clients and team members. We have the best customers and follow their schedules, so no weekends or nights. If you’re excited to provide best-in-class customer service, we encourage you to apply.
Schedule:
- Full-time: 40 hours a week
- Monday - Friday: 8:00 a.m. - 5:00 p.m.
- In-office in Logan, UT
Responsibilities:
- Provide technical assistance for iWorQ's government software applications
- Resolve issues for clients via phone and email
- Recommend and provide trainings for new customers
- Track and troubleshoot customer issues and resolutions
Qualifications
- Bachelor’s degree in Communications, Business, or related field preferred
- Phone or virtual customer service experience
- Excellent verbal and written communication skills
- Passion for learning new software and programs
- Time management and organization skills
- Microsoft Office proficiency
Benefits
- Health insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid maternity and paternity leave after 12 months
- Paid Time Off
- Paid Holidays
- Roth IRA contribution matching program
- Free Snacks, Drinks and Donuts
Compensation
- Annual salary of $45,000
About Us
In 2001, iWorQ was the first company to offer a SaaS solution to city and county governments. Now, iWorQ is the leading provider of business-critical workflow software that runs the day-to-day operations of nearly 2,000 city and county governments across all 50 states. Our team continues to innovate for the tens of thousands of government employees using iWorQ today, with over 20 highly configurable software applications you can access on any web-based device. iWorQ helps cities and counties manage everything from permitting, planning & zoning, code enforcement, licensing, work orders, inspections, fleet and fuel tracking, pavement management, backflow prevention, stormwater management, facility management, and more.
Using iWorQ's software, city and county employees can better maintain their infrastructure, manage time and resources, and serve and engage citizens to keep communities vibrant and healthy, regardless of size. 100% of iWorQ's software applications are securely hosted on AWS GovCloud. iWorQ's dedication to customers shows through with its world-class NPS of more than 80.
Learn more about iWorQ at iworq.com
We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.
Salary : $45,000
