The Director of Operations organizes and oversees the daily operations for Enrollment and Patient Experience. This is the primary person to ensure that our non-clinical operational teams are well-coordinated and productive by managing procedures and coaching staff.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. This person will be responsible for creating internal and external business relationships that support the company’s core values while maintaining a professional, productive, and cost-effective environment. The ideal candidate must be competent and able to plan many different aspects of our operational activities. This person must be an excellent leader who can discover the most efficient ways to run these departments.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. As required, you will support IWP’s President at various organizational meetings.

What You’ll Do

•  Provide leadership and direction to the Enrollment and Patient Experience Team  
•  Manage departmental budgets and focus on revenue and cost control to meet all operational financial targets
•  Continuous collaboration with President of IWP to align operational capabilities and preparedness with the long-term strategic plan of the organization
•  Analyze results related to performance, budgets, and expenses to make sound decisions
•  Directs daily workload objectives
•  Establishes team and individual performance targets
•  Acts as a key contact to resolve escalated service issues through collaboration and process review
•  Works with Directors and Managers to identify process improvements and ensure patient and provider satisfaction
•  Work directly with VP of Sales to identify process improvements
•  Oversee the creation, development and maintenance of staffing requirements and schedules needed to meet service level targets; restructure staffing patterns to meet the changing needs of each department
• Collaborate with IT to leverage all technology, tools, processes, and resources to anticipate and exceed our clients’ needs and expectations, including implementing and utilizing CRM and phone system enhancements
• Ensure completion and accuracy of quality monitoring for staff and ensure that individual departmental training needs are being addressed
• Develop managers through succession planning activities that promote professional development
• Complete performance appraisals for direct reports and ensures that managers are completing and delivering performance appraisals for their staff in a timely manner
• Work with Directors across IWP’s departments to discuss and develop long-term operational strategies that help meet company objectives

Who You Are

• Proven experience as a Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In-depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
• Master’s degree or 10 years of relevant experience in this field

What Sets You Apart

• Experience in workers compensation or pharmacy
• Comfortability with changing situations
• An eye for developing and nurturing career progression among staff
• A bridge-builder with professional, approachable attitude

Make A Difference With IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

IWP is an Equal Opportunity Employer.  IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law.  All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@IWPharmacy.com   We will make a determination on your request for reasonable accommodation on a case-by-case basis.