What are the responsibilities and job description for the Service Writer Job at J.B. Hunt Transport Services, Inc. in Joliet position at J.B. Hunt Transport Services, Inc.?
Job Title : Service Writer
Department :
Production & Skilled Trades
Country :
United States of America
State / Province : Illinois
City : Joliet
Full / Part Time : Full time
Job Summary :
Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and / or weekends in addition to overtime; it requires full-time attendance.
Key Responsibilities :
- Keep maintenance information systems updated with ETA's at all times
- Observe all Company safety requirements
- Perform other duties as required or assigned
- Advise operations / customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
- Inform the Service Manager of all driver / customer complaints in order to be resolved before the vehicle leaves the shop
- Input repair order information to data processing system and close repair orders. Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers / customers receive the most expedient service available through questioning and understanding repair requests. Arrange and create outsource forms for vendors to conduct repairs at the shop. Assist drivers and callers with general questions and / or direction.
- Create repair orders and pass work to technicians.
Shift Schedule : Monday-Friday 8AM-4 : 30PM
In addition to the company benefits listed below, the maintenance team will also have access to :
Qualifications :
Minimum Qualifications :
Preferred Qualifications :
Compensation :
The expected starting pay range for this position is between $18.54-$27.80 per hour. Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits :
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education :
GED (Required), High School (Required)
Work Experience :
Maintenance, Technical Writing, Transportation / Logistics
Job Opening ID :
00573338 Service Writer (Open)
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
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Salary : $19 - $28
