Senior Key Account Manager

**Our Mission**

We support National and Private Branded manufacturers by cultivating strong relationships and staying updated on the evolving requirements that Walmart and Sam's Club demand. With these retailers as our primary focus, we've become experts in understanding what it takes to make a manufacturer successful in this competitive environment as an Omni supplier.

Our relationships extend beyond just the buying teams; we've built connections in critical areas that Walmart and Sam's rely on to recognize our clients as complete suppliers, crucial for business acquisition. We've established solid partnerships across other key areas, including replenishment, product development, private brands, packaging, and logistics.

**Our Values and Culture**

We believe that fostering a positive, inclusive, transparent, and dynamic work environment is essential for professional growth. We value open communication and empower our employees to take ownership of their work while fostering a sense of shared purpose. Your ideas, feedback, and contributions matter.

We encourage open dialogue across all levels of the organization and provide channels for employees to voice their opinions and feel heard. Our culture and values are driven by shared principles and a commitment to supporting one another as we work toward common goals. We focus on:

• **Integrity** – Honesty, Transparency, and Trust
• **Collaboration** – Open communication, diverse perspectives, and teamwork
• **Innovation** – Continuous improvement and finding creative solutions
• **Respect** – Our culture creates an environment where team members are valued and heard
• **Excellence** – Set high standards to strive to exceed expectation

**Embracing Change**

We've learned that change is inevitable with Walmart and Sam's, and often, it's something we see daily. As our company continues to adapt and pivot in response to these changes and the audacious goals set by these retailers, we're implementing AI programs to enhance sales and product analysis. We're committed to embracing new technologies.

**Who You Are**

You're a dynamic, entrepreneurial individual eager for boundless growth opportunities. You thrive in a fast-paced environment that keeps you energized and engaged. With prior experience as an Account Manager or Sales Analyst supporting Walmart and Sam's Club, you bring valuable expertise.

You're a collaborative and detail-oriented professional, known for your organizational skills, efficiency, and creativity. You excel at prioritizing tasks and consistently meeting tight deadlines.

**The Role**

We're seeking a team member dedicated to building long-term, trusted relationships with our customers. You must be very detailed and highly organized. As an Account Manager, you'll manage an assigned portfolio of current Omni Channel customers, foster new opportunities within existing accounts, and pursue additional sales prospects to drive business growth.

This role requires the capability to manage both domestic and direct import business operations. Key responsibilities include:

• Fostering strong customer relationships
• Engaging with key business executives and stakeholders
• Preparing sales reports using platforms such as Luminate, DSS, Madrid, and IDM
• Managing the entire product lifecycle, from initial design and concept development to the exit strategy for discontinued products

**Key Tasks**

• Ability to communicate in an executive summary format
• Highly detailed and organized
• Advanced use of Excel, Word, PowerPoint & Outlook
• Simplify the sales & inventory data weekly reporting through Luminate and Madrid
• Format business summaries paired with detailed item-level analysis
• Participate in Merchant, Product Development, and Replenishment meetings
• Recap meetings to the internal team & supplier
• Develop expertise in each client's products and capabilities
• Know your product line(s) and competitive retail landscape
• Gain a thorough understanding of your product line(s) and the competitive retail landscape
• Cross-train across multiple accounts to foster a unified team
• Complete Weekly Sales Reports, New Item Trackers, Feature Tracking, and biweekly Ladders on a regular cadence
• Savvy in Ad hoc reporting within Luminate and Madrid
• Able to quickly identify end goal, execute, and report back
• Work with outside agencies for photography, art adaptation & content reviews
• Mobility within QMS in order to complete RFQ/PLMs
• Able to navigate and process tasks via NOVA
• Direct Import Requirements
• Item Set Up via Global Specifications/Supplier Quote/Item Data Management
• Direct Import IDC pushes
• Direct Import Program Management as far as PO revisions and entering of flow
• Container Tracking
• Madrid 2.0 Reporting & Item Creation for Sam's Club (IDM Experience)
• Management of Content/Star Ratings/Reviews across all categories
• Knowledge of the UL & Bazaar voice process and procedures
• Willingness to pick up & deliver samples to different facilities
• Willingness to participate in presentation/showroom set up & break down
• Always keep up to date with Walmart's/Sam's best practices via Academy trainings

**Our Work Culture**

We have a