Program Director

Title:   Program Director (P4)

Location:  Detroit and surrounding area

Reports to: SVP Business Development

The Role:  

The Product Director will be tasked with working closely on site with our client and account team to collect information and support the solution design for client needs. They will be the point person to respond to client requests and identify business requirements and work with account team to deliver multiple projects to ensure project delivery is on time and within budget, exceeding client expectations. The Product Director will also need to identify, create and nurture professional relationships with client teams. This role will help our clients identify and define their key challenges and provide suggested data and application solutions from our toolkit of products and services.

The Impact You Will Have in This Role: 

In this role, you will have the opportunity to establish yourself as an expert in the automotive industry utilizing our toolkit of data, product and services to solve the most complex automotive industry challenges for your client. You will work with client on solutions that will drive success in their business. You will regularly present to and interact with an audience of high-ranking automotive industry executives supporting your client engagement in the very exciting, dynamic, and complex automotive industry. 

What You'll Be Doing in This Role:

• Work with delivery team to assess client needs and support design solutions for product development.
• Create and deliver presentations for clients regarding solutions and delivery activities.
• Manage the relationships with our valued clients and be onsite with clients minimum 3 days a week.
• Review all deliverables prepared by team before passing to client, as this position owns the client relationship.
• Work with Project Managers to revise project plans as appropriate to meet changing needs and requirements
• Manage day-to-day client related operational aspects of a project and scope
• Maintain an ongoing, clear and reasonable vision of 'next steps' and the 'big picture' with the client and own the delivery of service
• Support driving revenue growth for the company
• Identify and nurture new opportunities, connect with current and new clients/customers
• Build trusted and valued relationships with our client partners and internal company stakeholders
• Continue to educate our clients on the value of our products and services
• Develop client proposals and recommendations – PowerPoint presentations, proposals to summarize recommendation, pricing and expected results
• Work with key clients to setup key performance indicators for monthly and quarterly review
• Proactively provide client feedback that can be utilized for future product enhancements and product development and provide feedback loop to ensure value input into our innovation roadmap
• Build company credibility, brand value, and trust with your customers

Qualifications of this Role:

• Demonstrable experience in managing DaaS and SaaS delivery engagements
• Demonstrable experience in developing and nurturing client relationships
• Must have worked in the auto industry and have customer delivery experience
• Ability and passion to be a trusted advisor for your clients on all things
• Earn the trust of the client executives based on your ability to identify business challenges and bring meaningful solutions to solve them
• Must be a self-starter and take initiative for driving the business
• Proficient with Microsoft Office suite of products
• Deep knowledge of multi-channel automotive marketing with strong digital background
• Understand multi-tier automotive landscape with ability to identify how our solutions can apply to current market trends
• Strong communication skills with ability to develop and maintain strong personal and professional relationships with our clients
• Superior analytical, evaluative, and problem-solving abilities

The Hiring Manager says: 

"I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers. I am looking for someone with passion for this industry and has a desire to make a difference in our clients business success."

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.     

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.     

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.