The function of this position is to manage, direct, and accept accountability for all field activities and reporting functions associated with the construction of assigned homes in the community.  The Construction Manager provides leadership in and manages the coordination of all activities within the new home construction process for the community, thus optimizing the effectiveness of TradePartner™s, ensuring compliance with Shea Homes’ customer satisfaction and quality assurance standards, and maintaining a safe work environment.  Additionally, the Construction Manager will be mentoring other Field Managers in their roles as they strive for promotion.

Knowledge/Experience

• High school diploma or equivalent required; BA/BS degree preferred

• Proficient in facilitating all facets of construction

• Multi-lingual skills preferred 

• Coordinate Community start-up and model construction
• Monitor and correct TradePartner™ performance
• Successfully analyzes plot plans to identify inaccuracies:  correct lot usage, grading requirements, retaining walls, foundation steps
• Effectively delegates responsibilities to direct reports
• Knowledge of subdivision declarations (covenants, controls and restrictions)
• Manages plans and redlines
• Develop, mentor and train field construction staff
• Develops and reviews IDP/IPA performance appraisals for Field Managers.
• Works with Customer Care and Sales in order to identify opportunities for community improvement
• Able to supervise a complex project at a high production pace
• Able to coordinate large projects involving multiple entities
• Strong knowledge of all residential construction techniques
• Basic understanding of engineering principles and geo-technical issues
• Conducts weekly on site TradePartner™ meetings to ensure compliance of all trade requirements
• Supports and displays alignment with division goals and procedures
• Takes full responsibility for the professionalism of the community members
• Verify and identify that all structural portions in the home are installed correctly
• Active in improving quality through open communication and data collection
• Possesses the ability to manage and analyze construction budgets
• Helps in the selection of new TradePartner™s
• Manages TradePartner™ conflict resolutions for the community
• Facilitates quarterly community reviews
• Facilitates the CMR meeting on their community
• Comprehensive critical path planning involving site work and vertical construction
• Participates in the administration of corrective action plans for direct reports

Specific Responsibilities

Key Result Area #1 – Customer Satisfaction

• Establish and maintain regular and proactive communication with assigned internal & external customers

• Manages and resolves customer issues in a timely fashion and communicates progress & completion

• Review surveys and associated reporting tools to understand trends and adjust accordingly

• Coordinate training with Sales, Customer Service, and Production to enhance product/process knowledge

• Maintains customer communication log

• Train Field Managers in delighting the customer.

• Ensure all CWM’s & PDO’s are scheduled and executed.

Key Result Area #2 - Scheduling

• Review scheduling system every day for assigned homes

• Follow-up with Field Manager’s weekly schedule to ensure production goals are being met

• Hold TradePartners and suppliers accountable to construction schedule and confirm schedule on a daily basis

• Continually monitor Field Manager’s progression of homes

• Monitor projected milestone delivery dates and communicate to community team on a weekly basis

• Reinforce with Field Managers, the processes and procedures to manage the construction schedule.

Key Result Area #3 – Quality Performance

• Spot check quality, safety, cost and schedule every day 

• Deliver a defect-free home to the customer

• Lead discussion with TradePartner™s regarding quality improvement

• Advocate and lead the Shea Homes QPR process

• Verify home completion trends culminate at QPR #8

• Train Field Managers in the division’s quality standards and require accountability

Key Result Area #4 – Options Management

• Update options tracking notebook and files daily

• Maintain an options posting system at each house

• Train Field Managers on how to conduct a CWM & PDO in order to verify options

• Train Field Managers how to read and understand the option paperwork

Key Result Area #5 – Safety and Site Management

• Understand and champion the Shea Homes safety program

• Instruct Field Managers to attend on site safety audits and correct all non-compliant activities and behaviors immediately

• Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place

• Ensure trades clean and sweep all homes at the end of each day

• Ensure each home site is left clean and free of debris

• Requires trades to maintain Materials Safety Data Sheets in accordance with OSHA requirements

• Participate in monthly safety training program

• Lead discussion with TradePartner™s in areas of Safety improvement

• Ensure that weekly site safety walks are completed and logged

• Coach Field Managers on how to hold TradePartner™s responsible for safety

Key Result Area #6 – TradePartner™  Management

• Leads and facilitates the weekly Foreman’s Meeting

• Ensure complete knowledge of scope’s of work before building operation begin

• Complete field purchase order paperwork or purchase order request on same day non-contract work is ordered if applicable

• Review and approve invoices daily

• Develop and maintain positive relationships with government agencies and inspectors

• Communicate daily with TradePartner™ foreman on job site

• Effectively manage the red line process and coordinate enhancements to Sales, Design Center, Customer Service, and Production

• Coach Field Managers how to develop and grow TradePartner™ relationships

Key Results Area #7 – Field Manager Mentoring

• Ensure that assigned Field Managers are progressing through the Field Manager’s training program

• Coach and train Field Managers in their responsibilities toward progress as a Production Manager

• Participate in Performance Review with Operations Manager of Field Managers

Key Result Area #8 – Management / Leadership

• Read, understand and demonstrate the culture of the books “Execution”, “Fred Factor”, and “How to Win Friends and Influence People”
• Read and understand the “ 6 Rights” of the Organizational Effectiveness process

Key Result Area #9 - Cost Management

• Understand and demonstrate utilization of Perseus for work outside of the scope of work and/or contract including but not limited to, the back charge process
• Have knowledge of the high potential litigation deficiencies and ensure construction practices are followed to avoid litigation.

Qualities For Position:

• Unsolicited participation
• Effectively handles and mediates difficult situations
• Effectively deals with internal and external customers
• Able to handle multiple projects at one time
• Regularly provides solutions in difficult situations
• Strong leadership skills and leads by example
• Effective written and verbal communication skills

Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V