What are the responsibilities and job description for the Quality Assurance Manager - Residential Construction position at J.F. Shea Family of Companies?
LOCATION: West Valley
QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS
• Bachelor’s degree or equivalent combination of education and experience preferred
• Strong ability to maintain relationships with external and internal customers
• Effective communication skills including verbal and written communication skills and listening skills
• Commitment to customer service
• Ability to work well within a team environment and be a positive contributor
• Demonstrated ability to plan, organize and prioritize responsibilities in order to consistently meet deadlines, customer and team’s needs
• Requires the flexibility to work within established frameworks while also being able to handle the unexpected, anticipate situations, make decisions and take quick action
• Must be detail-oriented and conscientious with a strong work ethic
• Must be energetic and enthusiastic with a positive attitude
• Demonstrate Shea Vision, Purpose and Values
• Ability to handle confidential information discreetly
• Ability to work productively with little instruction on day-to-day work
• Proficiency with MS Word, Excel and Outlook; ability to quickly learn any other database software programs required
POSITION SUMMARY
Uses the Quality Performance Review process as a vehicle to help deliver homes at a quality standard that is consistent and achievable. Develop and update trade specific Quality Standards, and Scopes of Work that are clear and understood by all stakeholders.
Key Result Area: Customer Consultant
• Perform QPR 2, 4, 5, & 7 inspections as outlined in the QPR process
• Support & calibrate with all team members
• Manage, direct, and be accountable for all field activities associated with the QPR Process
• Maintain Outlook calendar to ensure that all QPR inspections, training and meetings are scheduled in a timely manner
• Perform monthly meetings with TradePartners® in the development, implementation, and maintaining of their QPR programs, and to establish quality expectations
• Analyze database reports to identify areas of quality improvement
Key Result Area: Team Coach
• Train team members on how to perform QPR inspections – focus on Shea Quality Standards
• Work with each team member on how to get the most out of each inspection
• Work with Shea team members & TradePartners® on identifying defects - synergizing to eliminate defects
• Work with TradePartner® employees to help identify their roles in the QPR process
• Promote continuous improvement concept
Key Result Area: Team Facilitator / Leader
• Attend and actively participate in all core training, and any other specified training as determined by the Company and/or department manager.
• Facilitate QPR training to all Shea team members.
• Facilitate monthly hard skills training.
• Facilitate QPR training to TradePartner® employees as requested.
• Develop & maintain effective relationships and communications with all Shea team members and TradePartners®.
• Coordination of all QPR activities.
• Attend monthly Construction Dept. team meetings and participate in presentations as needed.
• Attend monthly Construction Management team meetings.
• Attend monthly Interdivisional Quality Assurance Leadership Team meetings, facilitate as needed.
• Attend bi-weekly division Quality Call, facilitate as needed.
Working Conditions
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Frequently required to work in both a field (outdoor) and office (indoor) environment
• Required to communicate verbally and in writing
• Frequently required to stand, sit, squat, kneel, and occasionally crawl
• Required to climb stairs and ladders
• Required to walk one plus miles per day on uneven ground
• Will be exposed to weather such as heat, cold, rain, and possibly snow
• Noise level can be unusually loud
• May need to carry ladders
• Will require driving to potentially multiple job sites on a daily basis
Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
