What are the responsibilities and job description for the Store Manager position at J H DUBOIS BOOK STORE INC?
DuBois Book Store is a family owned business that sells Cincinnati Bearcats clothing and souvenirs. We're seeking a career oriented Retail Store Manager to operate our store at 321 Calhoun St. in Cincinnati, OH.
Responsibilities
- Store Manager is responsible for all facets of operating the Cincinnati location.
- Model and share customer service best practices with all team members to deliver an outstanding customer experience.
- Manage all phases of recruitment including identifying hiring needs, interviewing and on-boarding staff
- Ensure staff has working knowledge of all computer and technology systems and software (e.g. registers, ARC, inSite, etc.) Ensure response to all systems problems by contacting tech support
- Resolve customer complaints and help respond to customers' needs.
- Manage social media platforms in the voice of the company to maintiain customer and fan engagement
- Order store supplies and equipment to maintain store operations and efficiency
- Ensure that store/grounds are clean and presentable; manage repair and maintenance; respond to emergencies
- Balance registers and determine next day cash needs.
- Review and correct any inventory issues
- Communicate effectively with customers, staff and management
- Complete special assignments and other tasks as assigned.
- Merchandise the sales floor to determine product placement and optimal layout of the store
- Serve as communication channel to company owner. Respond to requests, provide feedback and implement initiatives
- Seek self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices
Qualifications
- Bachelor's degree and 3 years retail management experience -or- High School Diploma/GED and 5 years of retail management experience.
- Willingness to work flexible schedule including extended days, evenings, and weekend hours.
- Positive attitude
- Ability to multi-task
- Experience implementing or switching POS/Inventory/Ecommerce software is a HUGE plus!
Salary : $55,000 - $75,000