What are the responsibilities and job description for the PBX Operator / Dispatch position at J & J Ventures Inc?
Description
Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.
Summary :
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.
Essential Functions and Responsibilities :
- Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
- Maintain route status in the designated tracking system.
- Answers all phone calls in a professional and courteous manner.
- Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
- Refer all unresolved challenges / issues to immediate Supervisor.
- Complete all tasks as assigned by the PBX Supervisor and / or PBX Manager
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Qualifications :
Physical Requirements :
Work Environment Potential Conditions :
