What are the responsibilities and job description for the Call Center Representative Specialist position at J.L. Morgan and Associates.?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. This position requires strong communication skills and a commitment to delivering high-quality service.
Responsibilities
- Respond to incoming calls and assist customers with inquiries or concerns in a timely manner.
- Provide accurate information regarding products and services offered by the company.
- Document customer interactions in the system, ensuring all information is up-to-date and accurate.
- Resolve customer complaints effectively by identifying the issue and providing appropriate solutions.
- Collaborate with team members to improve processes and enhance customer experience.
- Maintain knowledge of current promotions, policies, and procedures to provide informed assistance.
- Follow up with customers as needed to ensure their issues are resolved satisfactorily.
Skills
- Excellent verbal communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities to effectively address customer concerns.
- Proficient in using computer systems and software for data entry and documentation.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Previous experience in a call center or customer service role is preferred but not required.
- A positive attitude with a willingness to learn and adapt to new challenges.
Join our team as a Call Center Representative where your contributions will make a difference in our customers' experiences!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16