What are the responsibilities and job description for the Customer Solutions Specialist position at J. Morrissey?
Customer Service Specialist
Location : Newington, CT
Pay : $22–$25 / hr
Job Type : Temp-to-Hire
A dynamic company in Newington is seeking a motivated, detail-oriented Customer Service Specialist to provide tailored solutions while handling billing issues, creating processes, and managing quotes. This role also involves offering administrative support, reporting, processing purchase orders, and collaborating across departments. The ideal candidate will be proactive, a multitasker, and able to document all customer interactions efficiently in a CRM system.
Responsibilities :
Address and resolve customer billing issues, ensuring prompt and accurate solutions
Create and manage processes for handling quotes, ensuring consistency and accuracy
Provide administrative support, including managing purchase orders and generating reports
Collaborate cross-departmentally to meet customer needs and streamline operations
Document customer interactions thoroughly in the CRM system for future reference
Maintain up-to-date knowledge of products to offer informed solutions to clients
Assist with daily office operations as needed, ensuring smooth workflow Qualifications :
High school diploma or GED required
3 years of customer service and office experience, with a focus on administration
Proficient in computer use and CRM systems (experience with specific CRM tools a plus)
Strong multitasking ability and excellent time management skills
Exceptional problem-solving skills with attention to detail
Excellent written and verbal communication skills
INDA
Salary : $22 - $25
