What are the responsibilities and job description for the Help Desk Technician position at J. Morrissey?
Help Desk Technician
Our client is an employee-owned, growing organization looking to add to their support team. This is a great chance to gain experience with a variety of technologies and learn from mid-senior level technicians in a collaborative environment.
Compensation, 55-60K Bonus & Benefits
Duties and Responsibilities :
Provide technical assistance with workstation and server hardware / software for clientele
Resolve issues for clients via phone or via remote support
Track customer issues and resolutions, escalating tickets to the appropriate level of support
Qualifications :
Previous experience in IT (2 years minimum)
Ability to work with and build relationships with Client base
Strong troubleshooting and critical thinking skills
Prior experience troubleshooting Windows 10 / 8 / 7 / Vista / XP / Windows Server 2016 / 2012 / 2008 / 2003
Positive and professional demeanor with strong communication skills
Familiar with OS Virtualization
MS Exchange 2016 / 2013 / 2010 troubleshooting
Prior exposure to Client / Server Anti-Virus solutions preferred
DNS, DHCP, LAN, WLAN and WIFI experience
INDI
Salary : $55,000 - $60,000
