Help Desk Agent (Must be located in Philippines)

Join Jun Cyber as a Help Desk Agent (Remote - Philippines)

Location: Remote (Must be located in Philippines)

Employment Type: Full-time (40 hours per week)

Working Hours: 9:00 PM - 6:00 AM Manila Time

About Jun Cyber

Founded in 2019 and headquartered in Saint Petersburg, Florida, Jun Cyber is a leading cybersecurity firm committed to safeguarding businesses against the ever-evolving landscape of cyber threats. We offer a comprehensive suite of services, including risk assessments, compliance management, advanced threat detection, and incident response. Our mission is to empower organizations to protect their digital assets, maintain smooth operations, and build customer trust.

Role: Help Desk Agent

We are seeking a dedicated Help Desk Agent to join our remote team. This role is ideal for individuals who excel at problem-solving and enjoy assisting users with technical issues in a dynamic environment. While prior cybersecurity experience is advantageous, it is not mandatory—we value enthusiasm, reliability, and a commitment to learning.

Key Responsibilities

• Provide technical support via chat, email, and phone.
• Troubleshoot hardware, software, and network issues.
• Assist clients with system access, password resets, and general IT inquiries.
• Escalate complex issues to appropriate teams when necessary.
• Document and track customer interactions in our support system.
• Collaborate with the team to enhance support processes.
• Operating System Proficiency:
• Windows 10 & 11: Advanced troubleshooting (registry, group policy, system imaging), command-line proficiency (PowerShell, CMD), basic troubleshooting.
• MacOS: Advanced troubleshooting, terminal usage, application deployment, basic troubleshooting and administration.
  
  

Cloud Productivity Suite Support

• M365 Suite: Advanced troubleshooting of Outlook issues, Teams telephony and meeting issues, SharePoint permissions and file recovery, user support and configuration.
• Google Workspace: Google Drive sharing and permission troubleshooting, Google Meet and Calendar integration issues, user support and configuration.
  
  

Identity And Device Management

• M365 Entra ID: User provisioning and de-provisioning, password resets, MFA management, conditional access policies, user account management.
• Microsoft Intune: Application deployment, device enrollment, compliance policy management, remote wipe/lock, device management and troubleshooting.
  
  

Networking Fundamentals

• Advanced network troubleshooting (Wireshark, network diagnostics), basic network troubleshooting (TCP/IP, DNS, DHCP).
• Basic switch and router configuration (VLANs, port forwarding).
• Firewall rule management (basic understanding of security principles).
• VPN troubleshooting.
  
  

Hardware Troubleshooting

• Desktop and laptop hardware diagnostics and repair.
• Printer and peripheral device troubleshooting.
  
  

Security Awareness

• Understanding of common security threats (phishing, malware).
• Ability to educate users on security best practices.
  
  

Virtualization

• Basic understanding of virtual machines.
  
  

Scripting

• Basic scripting skills (PowerShell, Bash) for automation.
  
  

Ticketing Systems

• Experience with ticketing systems (ServiceNow, Jira Service Management, Zendesk) for incident management.
• Ability to document issues and solutions clearly.
  
  

Remote Support Tools

• Proficiency in remote support tools (TeamViewer, AnyDesk, Remote Desktop).
  
  

Customer Service And Communication

• Ability to handle difficult customers and de-escalate situations.
• Excellent written and verbal communication skills.
• Ability to create clear and concise documentation.
• Strong active listening skills.
• Problem-Solving and analytical skills.
  
  

Certifications

• CompTIA A
• CompTIA Network
• CompTIA Security
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate
• Google Workspace Administrator Certification
• ITIL Foundation
• Apple Certified Support Professional (ACSP)
  
  

Qualifications

• Residing in the Philippines with a stable internet connection.
• Previous experience in IT support, customer service, or a related field.
• Strong communication skills in English, both written and verbal.
• Proficiency in troubleshooting basic technical issues and guiding users through solutions.
• Self-motivated, organized, and capable of working independently.
• Familiarity with cybersecurity concepts is a plus but not required—training will be provided.
  
  

Why Join Jun Cyber?

• 100% remote work—operate from anywhere in the Philippines.
• Full-time, stable employment (40 hours per week).
• Opportunities for learning and growth in the cybersecurity sector.
• A supportive team and dynamic work environment.
  
  

At Jun Cyber, we believe that robust cybersecurity is essential for businesses to thrive in today’s digital age. Join us in creating a safer digital environment for our clients and their customers.