What are the responsibilities and job description for the Claims Investigation Unit Case Manager position at J T Becker & Co Inc?
Join our team as a Claims Investigator Unit Case Manager!
Becker & Company is seeking a passionate and dedicated CIU Manager to join our team focusing on a diverse range of in-house investigative responsibilities for national insurance claim assignments. You'll play a critical role in overseeing a diverse array of claim assignments, including workers' compensation, suspected fraud, liability cases and more. Your work will directly contribute to mitigating expenses for our clients and delivering high-quality results.
The CIU Manager will be responsible for overseeing investigative assignments from start to finish, ensuring a seamless a workflow and timely delivery of accurate final reports. Work closely with investigators, providing guidance and support to ensure top-notch performance and adherence of client requirements.
What You'll Do:
- Lead with Precision: Assign cases to field investigators based on geographic location, budgetary guidelines, and cost containment principles.
- Drive Results: Take charge of in-house investigations when needed, gathering critical information to drive successful assignment outcomes.
- Cost Management: Oversee time sheets/invoices from field investigators to manage costs and ensure accuracy
- Quality Assurance: Provide investigative material to the reporting department upon assignment completion. Review and edit assignment reports to ensure they meet the highest standards of accuracy and completeness.
- Client Interaction: Serve as a point of contact for clients, providing regular updates and ensuring their needs are met with urgency and professionalism.
- Document: Enter constructive feedback on field investigator performance, communication, and timeliness using the company's shared operating system.
What We're Looking For:
- Excellent written and verbal communication skills
- Proficiency in Microsoft Word, Outlook, and data/video uploads.
- Strong case management and organizational skills with the ability to supervise and motivate a team of field investigators.
- Have an eye for accuracy and a commitment to delivering high-quality work.
This is a full-time position based in our Bridgeville office with the option of a hybrid schedule after 90-days. We offer a comprehensive benefits package, including PTO, 401(k), healthcare, and more. Becker & Company, with 30 years of experience, is a nationwide provider of investigative services to the property and casualty insurance industry. We are committed to employing individuals who excel in their work and enjoy contributing to our success.
