What are the responsibilities and job description for the Security Corporal - Hotel/Casino - Full Time position at J W Marriott?
Role: To assist the Security Sergeant with overall supervision of the shift. Areas of responsibility include, but not limited to: protection of hotel assets, associates, guests and property; accident and fire prevention and response; ensures that all areas of the Resort are safe and secure; maintains logs, certifications, and documents required by law and procedures; Strives to continually improve guest and associate satisfaction. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the Core Values.
SKILLS/QUALIFICATIONS:
Must be at least twenty-one (21) years of age.
Must be literate and able to communicate in English when dealing with staff and guests.
High school diploma or GED required.
Must possess the ability to write incident reports and effectively present information in a one-on-one and small group situation to guests and other associates of the Company.
Must possess the ability to carry out instructions furnished in written, oral, or diagram form.
Good guest service skills required.
Good working knowledge of common safety hazards and precautions to establish a safe work environment.
Ability to manage multiple tasks and remain calm in a stressful environment.
Ability to work varied hours/days, including nights, weekends, and holidays as needed.
REQUIRED CERTIFICATE/LICENSE:
- Valid Nevada Gaming Registration
- Valid Nevada Driver’s License
- Current Alcohol Awareness Training Card (TAM)
MAJOR JOB DUTIES: Duties include, but are not limited, to the following:
- Static and core duty is to observe health and safety conditions of the property and report proactively during inspections of all areas as continuously as possible to deter and prevent all property deficiencies, associate breaking of company policy and any incident/occurrence.
- React accordingly and assist all occupant safety during all Life Safety situations, whether caused by Fire, Environmental, Terrorist, Medical or Criminal Action.
- Security Assistant Supervisor static and core duty is to observe, report and protect all gaming floor activities and all cash movements.
- Security Assistant Supervisor must not endanger themselves when responding and reacting to any incident and ensure their safety as much as other occupants.
- Displays leadership in guest hospitality, exemplifies excellent guest service and creates a positive atmosphere for guest relations.
Management Authority
- Security Assistant Supervisor is to report to the designated Security Supervisor and the Manager on Duty and is expected to respond to valid assistance requests.
- Security Assistant Supervisor is to know who the on-duty Department Managers are and know that these Managers are the lead representative and ultimate decision makers involving all hotel and casino guest issues.
- Security Assistant Supervisor is required to report to designated Managers during shift and regularly communicate throughout the shift to ensure communication channel is active.
- Security Assistant Supervisor should pass on all relevant information as soon as possible to department specific Managers to keep them informed and for follow-up with guests or associates. Be aware of all Leadership team members and Ownership group and follow all direct instructions delivered by them, logging the event after completing directive.
- Security Assistant Supervisor will assist in issuing Official Trespass notifications to the Resort (86) . All Trespass Notifications MUST involve designated department manager or approval from the General Manager.
Associate Policy Guidelines
- Security Corporals should be familiar with all handbook policies. Security Corporal is expected to set the correct example for all other associates.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a Hotel and Casino environment and in all locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor or other outlets, the noise level increases to loud. A casino environment typically allows smoking.
- Interacts with management, associates, and/or guests.
- Ability to verbally communicate effectively with guests and coworkers.
- Must be able move freely about property.
- Requires bending and reaching.
- Requires transporting, pushing, pulling, and maneuvering items weighing up to 150 lbs.
- Requires lifting items weighing up to 50 lbs.
- Prolonged periods of standing and/or walking.
- Requires eye/hand coordination.
- Requires use of standard office equipment.
- Requires basic math.
- Requires the ability to distinguish letters, numbers and symbols.
- Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
- Exposure to cleaning chemicals
