Security Officer - Hotel/Casino - Full Time

Role: Patrols the buildings and grounds of the casino and related areas.  Examines doors, windows, and gates to determine that they are secure.   Responsible for maintaining order in all areas of the facility. Apprehends persons engaging in suspicious or criminal acts. Inspects equipment and machinery to ascertain if tampering has occurred.  Watches for and reports irregularities such as fire, health, and security hazards to the Security Shift Supervisor. Observes departing personnel to guard against theft of Company property. Notifies the Security Control Room in case of fire or presence of unauthorized persons.  Records data such as property damage, unusual occurrences, and malfunctioning of equipment or machinery.  Performs other job-related duties as required by the Security Sergeant; and to perform job responsibilities satisfactorily and to according to department standards.     Adheres to all Company, Safety and Department policies and procedures.   Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.   Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:   

• Must be at least twenty-one (21) years of age.  
• Must be literate and able to communicate in English when dealing with staff and guests. High school diploma or GED required.  
• One (1) year certificate from college or technical school; or minimum three (3) months related experience and/or training; or equivalent combination of education and experience (preferred).  On-site training (required).  Emergency Medical Technician or First Responder Certificate (preferred).

• Minimum one (1) year previous Security, military, or police experience (preferred).  Responsible for maintaining a working knowledge of applicable laws pertaining to the gaming industry.   
•  Must possess the ability to write incident reports and effectively present information in a one-on-one and small group situation to customers, clients and other employees of the Company.  
• Must possess the ability to carry out instructions furnished in written, oral, or diagram form. 
• First aid and/or CPR training (preferred). 
• Good customer relation skills (required).

REQUIRED CERTIFICATE/LICENSE:  

• Valid Nevada Gaming License
• Valid Nevada Driver’s License 
• Current CPR/AED Certification 
• Current Alcohol Awareness Training Card (TAM)  

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Security Officer’s primary responsibility is to react accordingly and assist all occupant security & safety during all Life Safety situations, whether caused by Fire, Environmental, Terrorist, Medical or Criminal Action.
• Security Officer’s Static and core duty is to observe health and safety conditions of the property and report proactively during inspections of all areas as continuously as possible to deter and prevent all property deficiencies, associate breaking of company policy and any incident/occurrence.
• Security Officer’s must not endanger themselves when responding and reacting to any incident and ensure their safety as much as other occupants.
• Security Officer’s required to report to designated MOD on shift and regularly communicate throughout the shift to ensure communication channel is active.
• All directives from Front Office Manager or Guest Services Manager must be complied with and only verified with the Security Supervisor or Security Department Manager when significant doubt exists of directive given.
• Security Officer’s will pass on all relevant information as soon as possible to designated MOD to be added to MOD log or just to keep them informed and for follow-up with guests or associates. 
• When a Security Officer is issuing Trespass to Property (86) from the property MUST involve approval from Director of Security and General Manager.
• Security Officer should be familiar with all handbook policies. Each Security Patrol Officers is expected to set the correct example for all other associates. 
• Security Officer will be aware of all gaming laws as it pertains to the casino floor. 
• All event dispatches should be responded to as quickly as possible by Security Officer to assist with guest response and avoid excessive waits for any associate as well since it ultimately affects the guest. 
• Security Officer must always respond to dispatches and follow-ups from dispatcher diligently and efficiently in a professional manner.
• Continuous patrolling is expected by Security Officers during scheduled shift unless you are dispatched for an event response or you observe an incident that must be logged to account for your time spent during those events in the Event Module of your hand-held unit and synchronized at the end of your shift.
• Security Officer will complete and descriptive Incident Reports are to be created in MS Shift with all pictures taken and statement forms provide to the Director of Security. Investigation procedures must be followed.
• All Lost and Found items must be turned in immediately and turned into Lost and Found accurately logged and stored in the designated storage areas according to policy and procedure. 
• Security Officer assists in the development and implementation of emergency procedures.
• Security Officer’s will maintain a working relationship with local law enforcement authorities.
• Security Officer’s Responds to guest problems and complaints.
• Security Officer is expected to effectively monitor and protect hotel assets.
• Security Officer will complete proper documentation and reports all associate accident and general liability incidents to Loss Prevention Manager and Director of Finance (if necessary).
• Security Officer provides means for obtaining necessary medical attention on a timely basis.
• Security Officer works hand in hand with all departments.
• Security Officer strives to improve service performance.
• Security Officer conducts investigation of all losses of hotel assets and refers to proper management for disposition.
• Security Officer displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Security Officer brings issues to attention of management when needed.
• Security Officer ensures hotel policies are administered fairly and consistently and reports any violations that are observed.
• Security Officer incorporates guest safety and satisfaction as focus to the security team. 
• Other duties as assigned 

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a Hotel and Casino environment and in all locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor or other outlets, the noise level increases to loud.  A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers.
• Maintain physical stamina and proper mental attitude to deal effectively with customers and other employees.  
• Must be able move freely about property.
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 200 lbs.
• Requires lifting items weighing up to 50 lbs.
• Prolonged periods of standing and/or walking.  
• Requires eye/hand coordination. 
• Must have normal vision (corrected to 20/20).   
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals