Information Technology Support Technician

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·Interact with supplier/service provider ensure tasks are completed.

·Monitor asset inventory.

·Verify back up, daily check list, account maintenance.

·Serve as the point of technical escalation.

·Create and configure images for site hardware.

·Create and Image MES and SAP RF Scanners.

·Provide on call support.

·Identify and purchase hardware using the CER Process.

·Administer network hardware (enabling and disabling ports).

·Administer file services, Print Services and Terminal Servers.

·Document new processes.

·Provide support to wireless devices.

·Follow all procedures around the ISS security policy.

·Provide end user training & technical assistance.

·Assist Administrators in rotational duties for the following (but not limited to) administration competencies:

• Network Administration (equipment maintenance, backups, daily checklists).
• Systems Administration (account maintenance, backups/restores, server maintenance).
• Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
• Database Administration (daily checklists, backups, troubleshooting).

·Load and verify correct operation of software packages.

·Troubleshoot and resolves end user problems and ensures correct operation of personal computers.

·Simulate or recreate user problems to resolve operating difficulties.

·Maintain inventory of computer parts and lo of all repairs/service performed.

·Provide training and technical assistance to users.

·Participate in the exchange of ideas and information within the department.

·Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

·Drive continuous improvement through trend reporting analysis and metrics management.

·Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

·Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

·May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

·Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).

·Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

·Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

·Maintain discretion and confidentiality in all areas pertaining to the IT systems.

·Understand and embrace the business and IT strategic direction.

·Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

·Comply and follow all procedures within the company security policy.