IT Support Tech II

Job Summary

Provides technical support to end-users for PC, server, hardware, or software applications.

Essential Duties And Responsibilities

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify back up, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and Image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, Print Services and Terminal Servers.
• Document new processes.
• Provide support to wireless devices. (i.e. - Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end user training & technical assistance.
• Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
• Network Administration (equipment maintenance, backups, daily checklists).
• Systems Administration (account maintenance, backups/restores, server maintenance).
• Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
• Database Administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and lo of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• May perform other duties and responsibilities as assigned.
  
  

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
  
  

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.