What are the responsibilities and job description for the Parts and Service Sales Rep position at Jack Doheny Company?
Position Objective
This position is responsible for generating new sales for heavy duty vacuum trucks, services and parts to retail customers. The position will focus on growing sales for equipment parts and service, with new/existing customers. Develop relationship with customers to generate sales for vacuum trucks, parts and rentals in assigned areas.
Job Responsibilities:
The Parts and Service Sales Representative (PSSR) will primarily report to the Sales Manager and indirectly with the General Manager / Branch Manager managing the following:
Strategic:
- Aggressively canvass, solicit and drive new parts & service revenue in the assigned geographic market
- Meet or exceed revenue and gross margin YOY targets (defined by the projection model)
- Work in conjunction with Regional Staff including RSR’s, GM’s / Branch Managers to target specific retail service opportunities aligned with capabilities
- Develop and execute a systematic territory management or coverage plan
- Be capable of application solution selling or “consultative” selling of the full product line
- Inform and coordinate, where needed, activities and opportunities w/ corresponding JDC RSR
- Provide management timely feedback on market trends, opportunities and competition
Tactical:
- Meet monthly with supervisor and branch(s) staff to discuss progress against targets and results
- Develop and maintain complete customer profile(s) and daily activities in CRM
- Prepare and or coordinate quotes, bids and contracts for customers as required
- Have a complete knowledge of parts suppliers and product line(s)
- Proactively update customers regarding “as promised” retail service work
- Exhibit high responsiveness to missed customer expectations and provide timely problem resolution
- Cover on a regular basis the full geographic territory assigned & respond to all leads in a timely fashion
- Keep JDC RSR’s informed of customer specific learned information and competitive situations
- Support product and equipment demonstration request as scheduled by your supervisor
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements:
- Proficiency with Microsoft computer software programs including Word, Excel, and Power Point
- Strong communication, interpersonal, and organizational skills
- Incumbent recognizes accident prevention is equal in importance with quality, delivery and cost control and accepts the responsibility to work safely and promote safety consciousness among fellow workers.
- Must have and maintain a motor vehicle license and be insurable by our insurance company standards
- Employee must be ready, willing and able to travel
- Ability to adapt to a constantly changing, heavy volume work environment
- Employee must obey the laws established in which the employee will travel or conduct business on behalf of JDC
- Ability to maintain a high level of confidentiality, use discretion, and exercise good judgment
The Way We Work:
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop & use effective strategies & interpersonal styles to engage and guide others towards the accomplishment of identified objectives & goals in the best interest of the JDC and its customers
- Consistently work toward the common good of the organization and encourage others to do the same
- Conduct themselves at all times in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies
Travel
- > 60% of time
The individual in this position will interact regularly with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give direction to others.
Jack Doheny Company is an Equal Opportunity Employer.
