Demo

Automotive Service Advisor

Jack Giambalvo Motor Co Inc
York, PA Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 5/28/2025

Summary
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to
customers.

Essential Duties & Responsibilities
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Maintain a dealership-prescribed standard for ''hours per customer repair order written.''
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes,
OSHA right-to-know, etc.
Ensure that all documents are accounted for.
Accomplish the forecast that has been established by the general manager and service manager.
Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem(s).
Obtain customer and vehicle data.
Test-drive the vehicle or refer to the test technician as necessary.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers'
specifications, using maintenance menus (if applicable).
Lift the hood of every vehicle and look underneath for potential additional revenue.
If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought
the vehicle in. Repair orders must be legible.
Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and
contact the customer later, by phone, for approval.
Establish ''time promised.'' Check with person responsible for work distribution, if necessary.
Obtain customer's signature on repair order; provide customer with a copy.
Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the
estimate or time promised. Record changes on repair order in approved fashion.
Handle telephone inquiries regarding work in process and appointments.
Compare final invoice with original repair order.
Analyze quality control report.
Maintain follow-up program on additional items found in need of repair.
Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.
Be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks.
Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work.
Other Duties

Qualifications
High school diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership
position. General knowledge of vehicle mechanical operations.. Sales experience preferred. Professional
personal appearance. Excellent oral and written communication skills



Work Environment
The Service Advisor works in the service lane, which is in an open garage area. Position requires stooping, bending and moving throughout
the service department. May lift up to 50 pounds occasionally. Works with service customers for most of the shift. work with a Video Display
Terminal. S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road-testing of
vehicles also may be required. The Service Advisor will be required to wear a dealership uniform at all times.

Note
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of
the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel,
work load, rush jobs, or technological developments).

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Automotive Service Advisor?

Sign up to receive alerts about other jobs on the Automotive Service Advisor career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$49,707 - $66,695
Income Estimation: 
$62,239 - $76,399
Income Estimation: 
$56,866 - $72,428
Income Estimation: 
$44,082 - $57,709
Income Estimation: 
$54,949 - $68,457
Income Estimation: 
$49,707 - $66,695
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091

Sign up to receive alerts about other jobs with skills like those required for the Automotive Service Advisor.

Click the checkbox next to the jobs that you are interested in.

  • Equipment Maintenance Skill

    • Income Estimation: $66,864 - $104,102
    • Income Estimation: $74,959 - $98,091
  • Safety Procedures Skill

    • Income Estimation: $74,959 - $98,091
    • Income Estimation: $73,982 - $103,127
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Jack Giambalvo Motor Co Inc

Jack Giambalvo Motor Co Inc
Hired Organization Address York, PA Full Time
Join Our Accounting Team as an Accounting Clerk! We're on the lookout for a dynamic and skilled individual(s) to join ou...
Jack Giambalvo Motor Co Inc
Hired Organization Address York, PA Full Time
Summary The Parts Driver delivers and picks up parts and equipment for the dealership. Essential Duties & Responsibiliti...
Jack Giambalvo Motor Co Inc
Hired Organization Address York, PA Full Time
Company Description Jack Giambalvo Motor Company has been a cornerstone in the automotive industry for over 50 years, op...
Jack Giambalvo Motor Co Inc
Hired Organization Address York, PA Full Time
Summary The Sales and Leasing Consultant is directly responsible for selling new and used vehicles at dealership gross p...

Not the job you're looking for? Here are some other Automotive Service Advisor jobs in the York, PA area that may be a better fit.

Automotive Service Advisor

Witmer Automotive LLC., York, PA

Automotive Service Advisor - Chevrolet

Ciocca Automotive Western Division, York, PA

AI Assistant is available now!

Feel free to start your new journey!