What are the responsibilities and job description for the PBX Operator Full Time position at Jack Hughston Memorial Hospital?
Shift: 8:30AM - 5:00PM Mon-Fri
Position Goal:
To represent JHMH on all incoming calls to the main hospital switchboard in a professional manner while providing great customer service.
Position Responsibilities:
- Knowledge of patient inquiries through computer, able to direct and provide assistance to patients, visitors, physicians offices, and other hospital departments.
- Answers telephone appropriately and route calls according to request.
- Maintains a current hospital census, using computer application correctly to order reports.
- Performs general clerical duties as required, including but not limited to duties specified by Manager.
- Assists and takes initiative in handling issues of non-routing nature and performs other duties as assigned.
- Maintains a professional demeanor and communicates in a calm caring manner and presentation.
- Knowledgeable of HIPAA (Health Insurance Portability and Accountability Act).
- Knowledgeable of procedures governing the arrival of Joint Commission and other groups.
- Knows all codes and alarms.
- Responsible for making sure the Supervisor has the most up to date contact information.
Experience:
- Previous office experience preferred in a healthcare environment preferred.
- Experience with multi-line phone system preferred.
Education: High school diploma or equivalent required
Special Qualifications:
- Ability to use Microsoft Office and other software packages.
- Excellent typing skills and phone etiquette.
- Must have excellent Customer Service Skills as well as verbal and non-verbal communication skills.
The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
