What are the responsibilities and job description for the Dir of Operations position at JACKMONT HOSPITALITY INC?
At Oyster House, we provide an exceptional dining experience with fresh seafood, great service, and a welcoming atmosphere. As we expand, we’re looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand’s continued growth and success.
Key Responsibilities:
- Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency.
- Manage and lead a team of General Managers and staff to ensure seamless operations across all locations.
- Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency.
- Oversee inventory management, ensuring accurate and cost-effective supply chain operations.
- Ensure compliance with health, safety, and sanitation regulations across all locations.
- Develop and implement staff training and development programs to maintain high performance and guest satisfaction.
- Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences.
- Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events.
- Foster a positive work culture, focusing on team development, retention, and growth across all locations.
Qualifications:
- Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred).
- Strong financial acumen and experience with P&L management.
- Exceptional leadership skills, with a focus on team development and operational excellence.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- A passion for great food, exceptional service, and a high-quality guest experience.
Benefits:
- Competitive salary and performance-based bonuses.
- Health and dental insurance options.
- Paid time off.
- Employee discounts across all locations.
- Opportunities for growth and advancement within the company.
If you’re an experienced leader with a passion for hospitality and multi-unit management, we’d love to hear from you! Join us and help shape the future of Oyster House.
