Director of Student Support and Success

The Director for Student Support and Success oversees programs and services designed to enhance student achievement, retention, and overall well-being. Key responsibilities include managing tutoring as well as coordinating initiatives that address barriers to student success, such as financial literacy, mental health support, and career readiness. The director works closely with faculty, staff, and external partners to develop inclusive and equitable strategies that meet the diverse needs of the student population. Additionally, this role involves using data to assess program effectiveness, ensuring continuous improvement aligned with the college’s mission and goals. The position provides leadership for the integration of learning support programs and services with academic programs, student service initiatives and all Jackson College locations, including the College’s Correction Education Program. The position requires the ability to present confidently to both large and small groups, as well as work non-standard hours, including early mornings, evenings, weekends and holidays, as necessary. Excellent technology skills required.

ESSENTIALDUTIESANDRESPONSIBILITIESincludethefollowing.Otherdutiesmaybe assigned.

• Overseedaily operationsfortheCenterfor Student Success,Accommodations andStudent Resources,theTestingLab,andStudentLifeincludingHarriet’sHubdepartments.Develop, direct, and monitor student support services initiatives year-round.
• Fiscalacuitytomanagebudgetsandsupervisegrant-fundedprograms,includingfederal and state grants.
• Ensure compliance with Section 504 of the Rehabilitation Act of 1973 and Title II of the AmericanswithDisabilitiesAct,servingasthe504CoordinatorfortheCollege. Additionally, ensurecompliancewiththeFairHousingActforreviewandapprovalsofEmotionalSupport Animals.
• SuperviseAccommodationsandStudentResourcesCoordinator astheyworkwithstudents to assess accommodations and needs for on campus and/or off campus resources
• Evaluate disability documentation from qualified professionals and determine student specificaccommodationplansandconsultwithfaculty,navigators,andadministratorsfor implantation as needed. Co-coordinate summer bridge programs for students such as Ready, Set, Jet!
• Administrativeoversightofthecommunityreferralprocedure.

• Supervise the Supplemental Support Specialist who oversees the selection, staffing, and trainingofparaprofessionaltutors,professionaltutors,andstudenttutorsinaccordancewith credential and competencies requirements.
• SupervisetheCoordinatoroftheCenterforStudentSuccesswhomanagestheday-to-day operations of the Center.
• Institute aplan for students requesting accommodation.Develop a process to provide requiredcollegedepartments(i.e.InformationTechnology,Facilities)withadvancenoticeof accommodation needs on an ongoing basis.
• CoordinatestudentsupportservicesofferedbyallJCCentersincludingtheCorrections Education Program.
• Supervise Student Life Coordinator to provide oversight of Harriet’s Hub, the Student GovernmentAssociation(SGA),studentorganizations,andensurethesuccessfulexecution of campuswide student engagement through relevant student activities and events.
• Identify,analyzeandreportquantitativeandqualitativemeasurestoevaluateeffectiveness of student success initiatives and ensure continuous improvement in support of the College’s strategic agenda.Document processes used in operation in alignment with institutional quality initiatives.
• Utilizedatatoidentifythediverseneedsofstudentsanddevelopandimplementtailored strategies or programs to address these needs.
• Represent the College to the community with participation in local and state activities, committees, and in professional organizations.Develop and monitor processes for assessmentofstudentandcommunityneedsthatsupportstudentlearning(i.e.,programs, supplemental instruction, assistive technologies, software or support devices).
• Benchmarkbestpracticesandtechnologicaladvancementsinstudentsuccessmodels. Based upon research conducted, implement findings to enhance Center services.
• Participateinandprovideprofessionaldevelopmentopportunitiesforstaff,faculty,and administrators to increase knowledge, understanding and skill in working with at risk students.
• CollaboratewithvariousCollegedepartmentstofacilitatecampusinitiativesthatsupportthe successful integration of at-risk students into college life. Contribute to the creation and implementation of outreach programs to bolster student preparedness.
• Responsible for adhering to College policies, as well as understanding, supporting and activelydemonstratingtheCollege’sbeliefs,values,missionandvisionand agree to be evaluated by same.
• Responsible for understanding that this position has been identified as a Campus Security Authority(CSA)position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority.
• Other duties as assigned.

Internal: Ongoing and interactive relationship with Student Services, Academic Deans, Administrators, Information Technology, Facilities, Athletics, Residence Life, MulticulturalRelations,Faculty,Students,andStaff.Participationonand/or resource for college committees, strategic planning boards, etc., as appropriate.

External:RepresentstheCollegetostateandlocalagencies,suchasdisabilityservices providers, K-12 School Districts, etc.

Carries out supervisory responsibilities in accordance with the College's policies, labor agreement and applicable laws. Responsibilities include interviewing, hiring, and training employees;planning,assigning,anddirectingwork;appraisingperformance;rewardingand disciplining employees; addressing complaints and resolving problems.

Directly supervises: All staff in the Center for Student Success, including the department coordinator, Student Accommodations and Resource Coordinator, Support Specialist, and SupplementalSupportSpecialist;TestingLabCoordinator;andtheStudentLifeCoordinator. Provides supervision of adjunct faculty members working in the Center in collaboration with faculty supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EducationandExperience

Bachelor’s degree or equivalent education and experience is required.Master’s Degree preferred.Fiveyearsofincreasinglevelsof leadership/administrativeresponsibilitypreferablyin acollegiatesetting,orequivalentexperience.Demonstratedexperienceinoperationalplanning, policy development and outcomes/needs assessment.

OtherSkillsandAbilities

Ability to work effectively with a diverse student, staff, faculty and administrative population. Strongleadershipabilityandprovenskillsinconflictresolution,interpersonalcommunication, and decision-making.Technology proficiency required.

LanguageSkills

Abilitytoread,analyze,andinterpretcommonscientificandtechnicaljournals,financialreports, and legal documents.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.Ability to effectively present information to College leadership, students, public groups, and/or boards of directors.

MathSkills

Ability to work with mathematical concepts such as probability and statistical inference.Ability toapplyconceptssuchasfractions,percentages,ratios,andproportionstopracticalsituations.

ReasoningAbility

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpretanextensivevarietyoftechnicalinstructionsinmathematicalordiagramformanddeal with several abstract and concrete variables.

PHYSICALDEMANDSThephysicaldemandsdescribedherearerepresentativeofthosethat must be met by an employee to successfully perform the essential functions of this job.

Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.The employee frequently is required to sit and use hands to finger, handle, or feel.The employee is occasionallyrequiredtostandandwalk.Theemployeemust occasionallylift and/ormoveupto 10 pounds.Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperform the essential functions.

Thenoiselevelintheworkenvironmentisusuallymoderate.

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

Please use your legal first and last names on your application.  If you are hired you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V."  Your resume, cover letter that includes your salary requirements and an unofficial transcript for the degree required must be attached to your application.  Applications will be rejected if incomplete.  When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your resume/vita, transcripts, etc. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date, if these documents are required as part of the qualifications for the position.  

Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college.  Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process.  Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.  The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings.  Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity. 

Salary : $60,000 - $65,000