PC Network Specialist

Description

The PC/Network Specialist performs a variety of technical work in the development, installation, and maintenance of the County network and telecommunications systems; and provides technical assistance and leadership to departments in the delivery of information technology solutions.

The PC/Network Specialist is responsible for the quality and timeliness of their own work. Work is performed independently under general supervision.

Duties/Responsibilities

• Provides technical assistance and troubleshooting to end users of technology equipment and software.
• Trains end users on the use and care of technology equipment and software;
• Supports the operations of the County AS/400 systems including data backups, user administration.
• Follows through on user reported problems to assure timely resolution.
• Documents system problems and resolutions in department database.
• Installs, replaces, and/or repairs PC and Network hardware and software.
• Performs repairs to PCs as needed;
• Services, replaces or repairs peripherals, including and not limited to printers, copy machines, cameras, recording equipment, audio/visual, and other electronic equipment;
• Notifies supervisor if a system or components needs to be replaced;
• Works with vendors as needed to repair or replace PC or peripheral equipment when under warranty.
• Assists with various IS projects and tasks, including and not limited to:
• Operating system patching/upgrades, backup monitoring, website/software maintenance and user administration
• Evaluates current system software/hardware and recommends changes to improve reliability, efficiency, and performance;
• Keeps abreast of new developments in technical areas (trends and technology) for possible application.
• Support and enforce security and use policies and procedures to ensure the integrity of all technology systems.
• Supports standards for the use and performance of software and hardware systems and ensures users follow all security best practices.
• Assists with developing IS policies and procedures.
• Performs general tasks related to department administration.
• Assists with inventory control and documentation of all computer hardware, software, and related equipment;
• Attends Information Systems related meetings as required.
• Performs Other Related Functions as Apparent or Assigned.
  

Qualifications

The job requires two years of post-secondary education in MIS or a related field and at least two years of recent experience working with Microsoft operating systems and software; network infrastructure including managed switches, routers or firewalls; computer hardware, software and TCP/IP network systems or equivalent. Microsoft Certifications are desirable. A MN Driver’s license is required.

Knowledge Skills & Abilities

• Strong oral and written communication and customer service skills;
• Strong troubleshooting skills;
• Create a positive work environment of equity and inclusion.
• Promote a spirit of teamwork and cooperation among all employees and provide a work environment of mutual respect.
• Maintains appropriate professional boundaries.